Fresh Thinking

Fresh thinking ideas are a huge part of what we offer and we pride ourselves on our innovative approach to both our service and our training.  Here are some of the things we do that make us stand out from the crowd.  

Revolution Academy

The only course of its kind in the industry, our four-day training Academy is designed for all team members to experience what exceptional customer service really is.  

ABLE programme

Extraordinary service requires exceptional leadership and this is what MITIE’s client services team delivers. We have designed an eight-month programme that lays the foundations for good managers on the way to become great managers. Our people are our business and we really are serious about their development.  

Fresh Thinking ideas

We encourage all of our team members to contribute ideas on how we can improve the service we offer our clients, increase efficiency of our processes or save costs on the contract.  Being based on site and involved in the job on a daily basis puts them in a fantastic position to know what would work and what wouldn’t.  

Mystery shopping

Each of our teams have client led SLAs to meet, with results reviewed on a monthly basis, but in addition to this we conduct our own mystery shopping for use as an internal benchmarking tool.  The results are shared with the teams and used as a basis for continuous improvement.

To find how our fresh thinking ideas can benefit your front of house service, contact Debra Ward or David Howorth - we'd love to hear from you.