Service Delivery
At MITIE we're committed to proactively developing mutually beneficial trading relationships and promoting corporate responsibility with our commercial stakeholders, based upon a foundation of trust and cooperation.
Our CR strategy for service delivery is driven by our desire to provide a world-class service and continually enhance our relationships with our clients and supply chain stakeholders. This strategy provides the platform for business improvement initiatives that are identified in our four specific targets.
Through our CR activities we have been able to add significant value to our commercial services by supporting our clients’ own CR agendas. This has proven to be mutually beneficial in enhancing our business relationships, and developing closer links with the communities in which we operate.
We strive for continuous improvement and by linking our CR activities with some of our supplier partners we are able to reinforce up-stream accountability within the supply chain. Our employee volunteer programme has also benefited from the participation of our clients and suppliers.
What is our objective?
To demonstrate responsible business practice and enhance relationships with our clients and supply chain stakeholders.
How are we going to achieve it?
- Conduct a further ten CR reviews with key suppliers as part of our supplier improvement programme by April 2010;
- Continue to engage with our key clients, sharing best practice and providing CR guidance and support;
- Exhibit best practice sustainability solutions at the London Climate Change Marketplace event on May Day 2009; and
- Support relevant Government, professional and industry bodies, engaging with our stakeholders to promote CR best practice.