Total Facilities Management including M&E; critical systems; fabric maintenance; facilities helpdesk; meeting rooms; mail room and goods in/out; moves management; catering (including hospitality and fine dining); cleaning; grounds maintenance; project management; waste management; interior decoration; landscaping and internal planting; health and safety; stationery and reprographics; event management; risk management and business continuity; first line support for video conference and audio visual equipment.
Ongoing since 1998, currently a two–year contract to 2012.
What was Capital One looking for?
With the UK Headquarters located in Nottingham, and an office in London, Capital One needed an FM provider that could successfully integrate into Capital One’s culture and embrace their dynamic business philosophy, helping to develop the FM solution most suitable to their needs.
Key deliverables include 85% self delivery,service enhancements, hassle free service delivery and first class front–of–house service.
How did we help?
MITIE provides a 42–strong multi–skilled team, controlled by expert managers. The dedicated on-site MITIE helpdesk ls at the centre of day–to–day support, channelling all requests. The focus is on Capital One’s business operations, with the continuous evolution of our strategy. In particular, Capital One has also required large–scale support in office reorganisation and restructuring.
Proven data centre reliability for environmental controls and power supply at over 99% availability over 12 years. From critical systems upgrades to environmental projects, the in–house MITIE team have completed and managed £1.5 million of project work since 2006.
FSA highly commended status for critical systems audit
BIFM FM Manager of the year 2004
PFM Partnership Award Winner 2002