National Audit Office
Services
Building and lift maintenance,cleaning, mailroom, porterage, catering, reprographics, helpdesk and pest control.
Contract detail
Five-year contract providing integrated facilities management to the headquarters of the National Audit Office (NAO) in London.
What was our client looking for?
The NAO was looking for a partner to assist them in achieving the following project milestones: Value for money for the NAO; Cost certainty; achievement of a one team approach with the project team; to facilitate integration with the NAO; Provision of high quality catering for the café, restaurant, vending and hospitality; Establishment of a good understanding of NAO’s building users; Integration with the contractors implementing the refurbishment of the building, and overseeing commissioning; Assistance with achievement of ISO14001; Support and guidance to help meet its CRC targets.
How did we help?
Through early engagement with NAO’s senior management, giving MITIE an in-depth insight into NAO’s strategic and operational headquarters requirements: We quickly mobilised a senior engineer to site, five months prior to building occupation, in order to oversee the commissioning and gain an understanding of all the new M&E equipment; Phased mobilisation with full run through with the new team prior to the NAO moving in; Launch of the MITIE service including catering, and NAO corporate events at their newly refurbished premises.
The results
Areas of concern could be rectified before the building was opened for staff; Multi-skilled operatives trained across a variety of disciplines have been introduced,allowing the team to be self-covering; Flexibility – we have redeveloped the catering offer to provide a service offering better value for money.