University of the West of England
Planned preventative maintenance (PPM); reactive maintenance; planned and reactive fabric maintenance; statutory compliance; water testing; project management.
Through self-delivering a greater number of services, we have improved efficiencies and increased cost savings across the campus.
What was our client looking for?
The University of the West of England (UWE) houses over 30,000 students across 172 buildings. UWE wanted to move away from a traditional PPM delivery model towards a strategic partnership approach geared to achieving best practice. Significant to accomplishing this step change was the ability to ensure service delivery whilst demonstrating value for money.
How did we help?
Embracing UWE’s brief, MITIE scrapped the conventional approach and adopted a methodology that championed a strategic partnership with the University. This strategy saw an increase in the level of M&E service support through the implementation of a split-shift work pattern designed to provide reactive maintenance support from 7am to 9pm. Hand held technology has also been introduced to:
- Improve statutory certification;
- Capture key maintenance information;
- Champion a paperless maintenance log of maintenance records.
Through self-delivering a greater number of services, we have improved efficiencies and increased cost savings across the campus. The UWE has the option and flexibility to add additional services to the contract as and when they are required.
- Since MITIE started working at the Bristol campus:
- Service support levels have increased;
- Statutory compliance schedules improved;
- Significant cost efficiencies have been achieved;
- Staff morale improved;
- Carbon reduction initiatives have been implemented that include the trial of electric vehicles on campus.
This mutually beneficial partnership has also instigated a number of innovative projects that makes this contract one of the most progressive in the higher education sector. Just one example is MITIE’s partnership with the UWE to recruit chemistry and microbiology graduates from the university to pursue a career with MITIE’s water treatment team.
Phillip Kearns, UWE Estates Operations Manager said, “The higher education sector is entering into a new competitive environment, the challenges the University Estates service will face are already becoming apparent, however with MITIE as our partner I am confident that we will succeed.”