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University of the West of England


Mechanical and electrical maintenance
Building fabric maintenance
Water treatment
Project works
Compliance services

What was our client looking for?

The University of the West of England (UWE) houses over 30,000 students across 172 buildings. UWE wanted to move away from a traditional planned maintenance delivery model towards a strategic partnership approach geared to achieving best practice. Significant to accomplishing this change was the ability to ensure excellent service delivery whilst also demonstrating value for money.

How did we help?

Embracing UWE’s brief, Mitie scrapped the conventional approach and adopted a methodology that championed a strategic partnership. This strategy saw an increase in the level of  mechanical and electrical service support through the implementation of a split-shift work pattern designed to provide reactive maintenance from 7am to 9pm. Hand held technology was also introduced to:

  • Improve statutory certification
  • Capture key maintenance information
  • Achieve a paperless log of maintenance records

Through self-delivering a greater number of services, we have improved efficiencies and increased cost savings across the campus. The university has the option and flexibility to add additional services to the contract as and when they are required.

The results...

We have delivered:

  • Increased service support levels 
  • Improved statutory compliance schedules
  • Significant cost efficiencies 
  • Improved staff morale
  • Carbon reduction initiatives have been implemented that include the trial of electric vehicles on campus

This mutually beneficial partnership has also instigated a number of innovative projects that made this contract one of the most progressive in the higher education sector. one example is Mitie’s partnership with UWE to recruit chemistry and microbiology graduates from the university to pursue a career with Mitie’s water treatment team. 

‘The higher education sector is entering into a new competitive environment, the challenges the University Estates service will face are already becoming apparent, however with Mitie as our partner I am confident that we will succeed.’
Phillip Kearns
UWE Estates Operations Manager


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