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Mitie security officer crowned winner of the national BSIA awards for customer service excellence


21 July 2016

Joseph Thompson, of Mitie’s Total Security Management (TSM) business, has been awarded the prestigious British Security Industry Association (BSIA) National Security Personnel Award for ‘Service to the Customer’. The control room manager picked up the award for his exceptional customer service to Bristol City Council at BSIA’s Annual Luncheon.

The esteemed BSIA awards, now in their 18th year, serve to acknowledge the successes and achievements made by individuals and teams working in the private security industry.

Joseph was recognised as someone who is consistently proactive, striving for efficiencies and has developed a trusting relationship with the customer who listens to his recommendations and values his input on various areas of security.

This has been particularly evident in the way he has project managed the installation of 27 different CCTV cameras over the past year. Working closely with Bristol City Council and the police, Joseph identified areas where there is a requirement for CCTV cameras, conducting technical assessments and obtaining quotes for the work through to final installation and monitoring of the camera so that it meets its operational requirements.

Joseph commented on his win: “I am very pleased to receive this award. I love my job and work with some wonderful people. It feels great to be recognised for my role through this award and I look forward to continuing to provide a quality service to Bristol City Council.”

Jason Towse, managing director of TSM added: “Joseph absolutely deserves this award. He has such a can-do attitude and nothing is ever too much trouble for him. He has proactively nurtured his team so that they follow in his traits and shows an immense sense of pride in the team.”


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For further information, contact:

Lauren Hepburn, Investor and Public Relations Manager, Mitie Group plc
T:+44 20 3123 8720    E:lauren.hepburn@mitie.com

John Telling, Corporate Affairs Director, Mitie Group plc
T:+44 20 3123 8673    E: john.telling@mitie.com




Mitie security officer crowned winner of the national BSIA awards for customer service excellence

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