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Publications

To keep our finger on the pulse of the FM industry and gain a deeper understanding of what the future holds, we regularly produce research reports and strategy guides on business-critical topics that are affecting our clients.

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The role of FM in creating the seamless customer journey; now and into the future

This white paper looks at the challenges facing FM, property, operations and customer service directors working in the transport sector in delivering exceptional customer service, and a seamless customer journey from departure to arrival.

PDF 472.58 KB

Apps, automation and the future of FM

The world of property and FM is changing all the time time. The difference now is that as of now, all this change is being driven by data and technology.

A fresh approach to workplace support

The services model for supporting the workplace of the 2020s will be defined by three key words: Flexibility; Adaptability and Mobility.

PDF 360.96 KB

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