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Publications

To keep our finger on the pulse of the FM industry and gain a deeper understanding of what the future holds, we regularly produce research reports and strategy guides on business-critical topics that are affecting our clients.

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The role of FM in creating the seamless customer journey; now and into the future

Within the transport sector, creating a positive journey experience is vital to ensure customer satisfaction and retention. The major challenge for facilities is to combine the provision of efficient and comfortable amenities while ensuring safety and security remain a top priority. This white paper looks at the how the organisations responsible for delivering FM can improve the passenger experience and add real value for transport operators, particularly in the aviation, coach and rail industries.

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