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Front of house leadership

When it comes to front of house and corporate reception services, we pride ourselves on offering you exceptional service that meets the highest standards.

Our leadership team have backgrounds in five-star hotels, customer service, front of house and facilities management and are well placed to deliver an innovative approach to your front of house service.

Debra Ward
Debra Ward
Managing Director
Debra Ward
Managing Director

Debra has over 20 years of customer service, training and management experience. With a background in five-star hotels around the world, she completed her MBA, while working as the UK training and development manager at Red Carnation Hotel Group. She formed her own training consultancy, working with corporate clients throughout London before taking on the role at MITIE. As managing director for client services, Debra’s vision to create exceptional, memorable experiences…one guest at a time for all of our clients, has seen the business grow dramatically with over 500 team members and 43 clients across the UK.

David Howorth
David Howorth
Director of Operations
David Howorth
Director of Operations

David’s extensive career within the front of house and facilities management arena has enabled him to become one of the industry leading operators. David has worked on both the supplier side and directly for the client as Vice President of Corporate Real Estate for Credit Suisse, managing soft services for all of their London sites. It was at this point David took on an entrepreneurial role at MITIE, working with Debra to create MITIE’s client services business. As director of operations, David is responsible for leading and inspiring the operations teams, ensuring that exceptional service is at the heart of everything we do.

Keith Seymour
Keith Seymour
Business Development Manager
Keith Seymour
Business Development Manager

Having tailored the service we offer to meet the needs of a diverse range of clients, Keith’s extensive experience and knowledge of the services and our company vision, make him perfectly placed to help clients meet challenges and develop their front of house services. Working across both public and private sectors, from single reception service contracts to large national accounts, encompassing our full offering, Keith continuously creates bespoke solutions for our clients, their colleagues and guests.

Tom Robinson
Tom Robinson
Training & Development Manager
Tom Robinson
Training & Development Manager

Tom specialises in designing and delivering bespoke training courses to both internal and external clients. Having written and tailored courses for large investment banks, legal firms, airlines, pharmaceutical and technology companies, his level of knowledge and skills are wide-ranging and diverse. From five-star customer service skills and communication, through strategic management training to cultural development and organisational behaviour, Tom's passion and enthusiasm always deliver results.

Julia Orr
Julia Orr
PR & Events Manager
Julia Orr
PR & Events Manager

Julia’s passion for detail, design and communication combined with her background in PR, marketing and event management, has resulted in the creation of some exceptional and memorable events. Having worked at all levels in varied industries; from professional services to construction, all events and PR campaigns have been bespoke and individually tailored for maximum impact. From stunning catwalk shows, corporate parties and award ceremonies all over the UK, she has managed every detail from start to finish.

Enquiries

To find out how we can help your front of house service, get in touch.

Contact details

Keith Seymour
Business Development Manager

MITIE Client Services
22 Shand Street
London
SE1 2ES

T: +44 (0)207 089 2532
E: keith.seymour@mitie.com