Some people see switchboard management as a ‘back office’ function which doesn’t have the same impact as the front of house reception team. We don’t agree. We think the first impression made on the phone is as important as the one made face-to-face.
That’s why we make sure your clients will receive the same outstanding service over the phone as they do from the front desk.
Research has shown that the way a call is handled is just as important as what’s actually said, and we’ve used this insight to create special front of house training programmes for our switchboard services teams. The training we give them in handling high call volumes and difficult calls is unique in our industry.
All our team members are recruited and trained to the highest level, and their performance is regularly reviewed to ensure we keep on giving you the best service in the business.
To find out how we can help your front of house service, get in touch.