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Insurance claims and repairs

When customers make a claim on their building insurance, their insurance company needs a trusted partner to manage the claim from assessment through to repair. We work with some of the UK’s biggest insurance and claims management companies to do just that.

Our unique insurance service is called Surescope – it’s an innovative approach to claims management which is available to both commercial and domestic customers, providing you with one point of contact, and complete control throughout the claims process. There are four stages to Surescope: claims validation, scoping the works, claim settlement, and insurance repairs.

With teams handling customer care, surveying, repairs, and compliance, we make sure that the claim keeps moving, and that you get the right outcome every time. Our surveyors and technical professionals ensure pinpoint accuracy in scoping and auditing every claim, while our repair teams expertly manage and deliver the works. Our joined-up and transparent approach, combined with a ‘right first time’ mentality, provides our clients with real value for money, and two-year guarantees for all insurance repairs.

We also have an emergency repairs service, 365Assist.

Enquiries

Contact details

Insurance claims and repairs

Mitie Property Solutions
Riverside House, 1 New Mill Road, Orpington
Kent
BR5 3QA

T: +44 (0)845 601 5112
E: mitie.information@mitie.com

Downloads

Read our Property Solutions brochure

Specialist services

Insurance claim settlement and repair

Mitie’s knowledge of the construction industry means we can accurately assess insurable claims, and offer claimants real choice in how they’re settled. We also take full responsibility for insurance repairs and offer year-round emergency repairs.

Sales

T: +44 (0)845 601 5112

E: mitie.information@mitie.com

More info >

Specialist services

Insurance claims management

Mitie’s unique Surescope service offers insurers and claims management companies a full claims management service throughout the claims process, including validation, scoping, settlement, repairs, and customer care.

Sales

T: +44 (0)845 601 5112

E: mitie.information@mitie.com

More info >

Specialist services

Insurance claims validation and scope

Mitie’s qualified surveyors and technical teams offer a full claims verification service, with the results of all our assessments available for you to see. We then precisely scope the extent of the repairs needed, ensuring we provide an accurate cost for every claim.

Sales

T: +44 (0)845 601 5112

E: mitie.information@mitie.com

More info >