Insurance claims and repairs

When customers make a claim on their building insurance, their insurance company needs a trusted partner to manage the claim from assessment through to repair. We work with some of the UK’s biggest insurance and claims management companies to do just that.

Our unique insurance service is called Surescope – it’s an innovative approach to claims management which is available to both commercial and domestic customers, providing you with one point of contact, and complete control throughout the claims process. There are four stages to Surescope: claims validation, scoping the works, claim settlement, and insurance repairs.

With teams handling customer care, surveying, repairs, and compliance, we make sure that the claim keeps moving, and that you get the right outcome every time. Our surveyors and technical professionals ensure pinpoint accuracy in scoping and auditing every claim, while our repair teams expertly manage and deliver the works. Our joined-up and transparent approach, combined with a ‘right first time’ mentality, provides our clients with real value for money, and two-year guarantees for all insurance repairs.

We also have an emergency repairs service, 365Assist.