Responsive repairs

MITIE carries out over 270,000 responsive repairs every year for over 100 social housing providers across the UK. That’s a huge responsibility, and one we take very seriously.

We’ve built our reputation for outstanding repairs maintenance on our track record of meeting the needs and expectations of all the clients and residents we serve. Residents want their repair to be done quickly, conveniently, and properly; landlords want the right repair done at the right time and in a safe and efficient way, to protect the value of their assets. And that’s exactly what we do.  

At a time when everyone’s looking for improved efficiencies and lower costs, we’re constantly exploring new ways to do that for our social housing clients. Whether that’s by redesigning council house repairs and voids refurbishment processes to drive out wasteful practices that cost time and money, mapping repairs by trade and geographical location to make our asset management programmes smarter, or using state-of-the-art technology to capture real-time data.

Our aim is always the same; to be a world-class responsive repairs company – one that delivers you better value for money, and keeps the wellbeing of residents at the forefront of everything we do.