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It is important that our sustainability strategy and reporting reflects the issues that are most important to Mitie and our stakeholders, and which have most impact on society, the planet, and the communities and partners we work with.

We conducted a materiality review, to identify our most material issues. We then, discussed them with the relevant stakeholders and took them into account in setting our targets to 2020.

Risks and opportunities

We ran a workshop with senior people from all our business areas to establish our most important sustainability risks and opportunities. There were representatives from risk, operations, procurement, HR, Sales and Marketing, and fleet and energy management. We looked at the likelihood and financial impacts of each risk, then scored each of them to determine their significance to the business. You can find out more information on this by clicking here.


You can read our sustainability-related policies here.

Stakeholder engagement

We conducted an in-depth and independent survey of our clients to establish the issues which they consider to be most important, and find out whether they think we are adequately addressing and reporting on these issues. We also carried out an internal sustainability survey to identify the issues that concern our people, and ran a supplier forum to hear what our supply chain partners had to say. To read more about our stakeholder engagement strategy, click here.

Each of these activities highlighted a number of material issues, and our sustainability steering group was then responsible for categorising and ranking these issues based on the relative importance our clients, employees and suppliers gave to them. We then aligned each issue with one of our six areas of focus, and incorporated them in our targets for 2020.

This year we have structured our report around our stakeholders, ratherthan our strategy – focusing on the impact we have as a business on them.

Key conclusions from the materiality review:

      • Community engagement remains a key priority for ourstakeholders –all our community engagement activities are now focused throughthe Mitie Foundation, which is independent of the company. The Foundation isresponsible for managing and developing key projects like Ready2Work and work experienceinitiatives, as well as the Construction SkillsCentres andcareer events in schools and further education colleges.  .
      • Employee engagement, talent and development lies at theheart of our business, and is just as important to all our stakeholders.  We have therefore added in elements to thepeople section of our strategy – looking at engagement, talent and development,diversity and wellbeing.


If you would like to know more about Mitie's approach to sustainability, contact us and we'll get back to you as soon as possible.

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