Signature Front of House

We are a leading UK provider of Front of House services. Authenticity is at the heart of everything we do: in the personalised welcome our talented ambassadors give to every guest, in our tailored services for each and every client, and in how we embrace the diversity of our exceptional teams.

Getting Britain Back to Business: a guide to reopening facilities

After the disruption of COVID-19, organisations must coordinate an efficient, secure and fully supported process for the reopening of facilities.

Mitie have produced a ‘Getting Britain Back to Business’ guide which sets out the steps you need to take for your organisation to return to work safely, productively and efficiently. It aims to provide a measured, coordinated approach, to mitigate risk, to increase resilience and to improve efficiency.

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Our Services

Our guest services include reception, meeting and event management, call services, internal floor coordination and audio visual support. We also provide technology-enabled solutions, including virtual front-of-house and helpdesk, to support the delivery of exceptional guest experiences, every day.

A tailored experience

Every client is unique. Through embracing each client’s culture and values, we develop trusted partnerships that are intrinsic to realising their vision of exceptional guest service.

A bespoke service tailored to meet the needs of our individual clients. We want your guests to receive a welcome they will remember, whether greeting them by name, helping them with their luggage or providing travel updates to help with their onward journey.

Your telephony team is often the first touch point for your customers so the need for a natural, authentic telephone manner is crucial in creating the right first impression for your business.

We can help if you’re a large multi-national organisation looking for a specialist to manage your global switchboard and helpdesk, or if you’re a smaller company whose receptionists answer the phone and need some expert training.

To ensure you have total business continuity, our hub in Leeds can house your switchboard off-site outside of your normal working hours. We will find the best way to improve productivity through a combination of benchmarking, analytics, technology and training, alongside our extensive industry knowledge and experience.

Your meeting rooms and how they’re booked and used are unique to your organisation.

You need your meetings to run smoothly and on time, but you also want an engaging team who get the finer details right, who are never fazed by last minute changes and for whom great service is a given.

We can manage every step for you, from taking a booking to co-ordinating refreshments and equipment to tidying and setting up between meetings. We’ll use our knowledge of room booking systems to find the best way to maximise the effectiveness of your bookable space.

Customer-focused, first-fix solutions by technically savvy operatives is one of the ways we can make sure your meeting room guests and their hosts receive impeccable service.

Having a meeting room team who can assist with immediate help gives you the assurance that technical issues won’t hamper meeting and event running times. Whether that’s a meeting room co-ordinator who is occasionally called upon to assist guests with a projector or laptop connection, or a professional technician who sets up video conferencing and large events, we can provide the right person.

Insights & News

Article 15 September 2020

Mitie awards an extra day of holiday to more than 25,000 frontline heroes

Mitie’s frontline heroes have been working tirelessly to keep the UK running during the pandemic – cleaning supermarkets and hospitals; setting-up drive-in test centres and Nightingale Hospitals; and maintaining production lines in pharmaceutical plants. As a thank you for their efforts, Mitie has awarded an extra day of holiday to more than 25,000 frontline non-management colleagues to enable them to take some additional time out to rest and recuperate.

The front of house team at Sky are my absolute superheroes. They are brand ambassadors to every single person who visit Sky and to all our colleagues who come in every day of the week.

Bella Vuillermoz, Director of Property Service Group, Sky TV & Broadband

Working closely with Mitie and Hospitality Assured has allowed us to be absolutely customer focused and ensure we are constantly redefining the FM delivery model. I am really proud of the team and have no doubt we can build on this success.

David Fry, Head of Property, Vodafone

Meet the Team

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

Other Mitie Services

Engineering Projects

We offer self-delivered, end-to-end engineering project services, from design and build through to commissioning. An experienced principal contractor, we manage and deliver a wide range of construction and refit work for our customers, right across the commercial, retail, industrial, social and domestic property sectors. Our in-house capabilities and specialist services include consultancy, design, construction, delivery, warranty management, project management and risk management.

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