What was the client looking for?
Mersey Care NHS Trust provides specialist mental health services across the north-west of England as well as operating the high security Ashworth Hospital. The Trust wanted to establish a genuine partnership with a company that would maintain a safe, secure and comfortable environment for patients and staff.
How did we help?
Mitie have been delivering hard services to the high security Ashworth Hospital as well as the Trust’s other 42 sites since 2003. We have a static team of 13 engineers on-site at Ashworth, with the rest of our service delivered through our mobile operations team. The Trust has set stringent KPIs, for example, a Priority One reactive call at Ashworth Hospital requires resolution within 30 minutes, and we have been able to continually achieve a score of 98% or above.
Since we have been working with Mersey Care we have delivered financial savings of more than £300k through innovative cost-saving solutions like LED lighting installations and smart-metering.
We have developed a genuine partnership with the client, operating the contract under NEC3 TSC terms and conditions with open book accounting.Our management team attend monthly patient forums to listen to concerns and address them with specific engineering solutions or changes to building fabric.
We have worked collaboratively with the Trust on achieving the ISO 14001 environmental management standard, which we manage in terms of the on-site waste segregation and collection.
In 2012 our partnership with Mersey Care reached the final of the PFM Awards in the ‘Partners in Secure Environment’ category, demonstrating our truly collaborative approach.
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