Switchboard

Mitie

T: 03306780710  /  E: info@mitie.com

Transforming delivery at Essex County Council

Services

Mitie currently provide a broad range of hard and soft services at more than 350 sites across the county, including M&E maintenance, cleaning, security, catering, energy management, pest control, waste management, document management, 24/7 helpdesk and mail & distribution services.

What was the client looking for?

Essex County Council (ECC) were in need of a facilities management partner who could work with them in a ground-breaking contract to integrate their facilities and property management functions and help them achieve their financial and sustainability goals. 

How did we help?

Since 2011, Mitie has been delivering a wide range of services across ECC’s extensive estate, which includes Essex County Hall, 58 libraries, 16 care homes, 14 adult community learning centres, 558 schools, 15 country parks, 4 windmills and 12 gypsy & traveller sites. Our integrated FM delivery model - through which we self-deliver over 90% of core contract services, achieving a 95.5% response rate on reactive requests - is helping ECC make considerable savings across their property portfolio.

Our partnership has reduced hWe are dedicated to investing in the development of Essex’s workforce by employing 16 apprentices every year and ensuring at least 25% of subcontracted work is placed with local SMEs. In partnership with Job Centre plus, our ‘Essex Unite’ scheme has also supported 15 adults with a disability obtain work placements, resulting in nine individuals finding fixed positions.istoric spend by 25% and guaranteed upfront innovation savings of £3.1m over the 10 years contract. By introducing our CAFM and technology platform, MiWorld, we’ve provided ECC with an overarching view of building cost and utilisation, enabling the council to integrate property information across its estate. As a result, ECC expect cost savings of 10-20% across a number of their buildings over the next three years, saving taxpayer money and freeing up more funds for core council services.

To drive further cost savings and improve sustainability, we moved energy brokering from LASER Group to our in-house energy consultancy. Since doing this, we’ve saved ECC £465,000 per annum, procuring the Council’s energy in a cost effective, sustainable way. We’re also committed to saving 15% over the next three years on energy consumption, and are currently achieving a 13% baseline in year 1. This has been achieved through an efficient maintenance regime, customer and stakeholder engagement and an education process including a road show awareness programme attracting energy champions.

Community engagement

We're dedicated to investing in the development of Essex’s workforce by employing 16 apprentices every year and ensuring at least 25% of subcontracted work is placed with local SMEs. In partnership with Job Centre plus, our ‘Essex Unite’ scheme has also supported 15 adults with a disability obtain work placements, resulting in nine individuals finding fixed positions.

We’re also passionate about engaging with the local community, and have partaken in a number of charity events and employability sessions with ECC, such as our ‘World of Work’ day hosted at St Martin’s School. The event saw 270 year 10 pupils participate in ‘Apprentice’ style activities in an attempt to be ‘hired’ by a panel of judges from ECC and Mitie.

Innovation  

In order to deliver key savings and ensure new ideas are put into action, we host an Innovations Forum with ECC. A quarterly event, the forum consists of a working group of Mitie and ECC staff members discussing new, fresh ways of working and how they be brought to life.

Through the forum, a number of great improvements have been made across the contract. This includes procuring ECC stationary through a Mitie preferred supplier to save over £85,000 per annum, using an innovative approach to ECC Void property portfolio, and saving £60,000 by standardising cleaning facilities across key buildings.



You might also be interested in...

Find out more

Discover the scope of our integrated facilities management solutions.