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Driving efficiency at Gatwick Airport

What was the client looking for?

Gatwick Airport is the UK’s second largest airport, serving over 200 global destinations. Located just south of London, the airport’s estate comprises of two terminals, office buildings, retail environments and hotel accommodation.

They aim to deliver a truly world-class service for their passengers, and wanted a facilities management (FM) partner who could work with them in partnership, putting security and quality of service at the heart of their operations.

How did we help?

We have been providing technical FM services to the airport since 2011 including fabric maintenance, plumbing, heating, ventilation, air conditioning, roofing and pest control services. We deliver our service through a dedicated team of 48 Mitie people, with additional support provided by our mobile delivery teams.

We maintain three core areas for Gatwick Airport; the North and South terminal buildings, outbuildings and office buildings, and the Bloc Hotel – a 245 room hotel situated in the heart of the South Terminal. In addition to our core maintenance service we carry out a range of project works via our dedicated internal projects team.

As a major entry point to the UK, security is top priority for Gatwick, so we provide contractor escorting and management services for the client’s first tier suppliers, including the application of ID passes for the secure airside areas.

The results

In order to increase efficiency our on-site management team has driven ‘single man’ working times up from 26% to 85%, reducing maintenance task completion times and asset downtime.

Gatwick also values sustainability and supporting local business. To support this we have engaged with suppliers in the Gatwick Diamond region to provide specialist services and materials.

In 2013, we were awarded Gatwick Airport’s ‘Supplier of the Year Award’. Out of a total of 60 suppliers, we received top marks for health and safety, quality and value of service, innovation and partnership.

Our team were also awarded the Mitie Stars ‘Best Team’ finalist award in 2014 for their support during the major flooding issues Gatwick experienced in December 2014.



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