- Mechanical and electrical maintenance
- Station management
What was the client looking for?
HS1 wanted a facilities management provider who would bring a fresh approach to station management, and draw on their experience from similar contracts to recommend service improvements. They needed a contractor with the ability to respond rapidly to repairs whilst maintaining the highest standards of health and safety. Having comprehensive reporting tools and communication channels was also a key requirement, as was forging a strong partnership.
How did we help?
We understand the nuances of working in transport hubs, and how to adapt our service to keep passenger disruption to a minimum. Mitie has a reputation for innovation, and we drew on our experience from other transport contracts including Heathrow Airport and Network Rail to improve working practices at HS1.
“Mitie has successfully combined an innovative and cost efficient approach, helping to maintain a high quality of service for our customers.” - Richard G Martin,Engineering Director, HS1.
We worked hard to build effective working relationships with stakeholders, including existing employees so we could TUPE them to Mitie and keep their knowledge of the site in the team.
"HS1 and Mitie collectively held one view that Mitie could deliver and meet all our aspirations. Mitie would deliver; creating value, saving money and meeting all the project’s core objectives.” - Jay Newton, Station Assets Manager, HS1.
The measures we have put in place ensure the station is well prepared to respond to any incidents. Long term maintenance plans are being carried out to keep the station running efficiently for years to come.
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