Case study 2 February 2020 JLL – transferring 750 staff from 30 different providers The challenge A complex mobilisation for JLL, one of the world’s largest property management companies, was the transfer of 750 staff from 30 different incumbent providers across the North of England, Scotland and London. With so many parties involved the project had a high risk of staff dissatisfaction, attrition and error. Solution The security services we deliver for the JLL include: Manned guardingReception/Concierge servicesSecurity systems (CCTV, Access control, Remote monitoring)Mobile security solutions to over 350 manned locations. The contract was successfully mobilised over 8 weeks, through: Detailed project plans with assigned activity owners and board sponsorshipA dedicated Project Team for each of the 3 regionsA dedicated transition support helpdesk, which coordinated TUPE, recruitment, operational compliance, rostering, uniform and equipmentA dedicated website to provide 24/7 access to information and support Running concurrent with service mobilisation was the implementation of various innovations and improvements we had designed for JLL as part of our service proposal. This included: Establishing a National Incident Communication Centre (NICC)Programmes designed to deliver transformation in sustainability, talent management and reward & recognition Outcome The demanding mobilisation was completed to schedule. Core to delivering this was: Meeting all staff formallyVerifying terms and conditions to ensure an accurate and ongoing payrollA successful TUPE transfer rate of over 99%Filling over 45% of new opportunities through promotionsA dedicated website that achieved 82% hit rate Read next Case study 2 February 2020 Canary Wharf Management Ltd – protecting one of the most iconic property developments in the world Security is a major priority for Canary Wharf Management Ltd (CWML) as Canary Wharf is one of the most iconic property developments in the world, with over 97 acres of prime office and retail development. Read More Case study 2 February 2020 Co-op – resourcing a demanding mobilisation How in 8 weeks, we mobilised a security services contract across 350 Co-op stores nationally. Read More Case study 2 February 2020 Wilko – aligned values We managed to successfully transfer and integrate 127 in-house security officers, some of whom had been working for the Wilko family for over 20 years. Read More See Resource Archive
Case study 2 February 2020 Canary Wharf Management Ltd – protecting one of the most iconic property developments in the world Security is a major priority for Canary Wharf Management Ltd (CWML) as Canary Wharf is one of the most iconic property developments in the world, with over 97 acres of prime office and retail development. Read More
Case study 2 February 2020 Co-op – resourcing a demanding mobilisation How in 8 weeks, we mobilised a security services contract across 350 Co-op stores nationally. Read More
Case study 2 February 2020 Wilko – aligned values We managed to successfully transfer and integrate 127 in-house security officers, some of whom had been working for the Wilko family for over 20 years. Read More
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