Case study 2 February 2020 Lloyds Banking Group – a holistic partnership approach The challenge As part of an integrated facilities management partnership, we provide security services (static guarding, mobile patrols and systems) across 4,533 Lloyds Banking Group (LBG) properties, comprising: 2,875 branches341 commercial propertiesFour data centresTwo training centres283 offices Solution Our mobilisation team worked through the separation of 632 TSB buildings, managing the complex transfer of more than 1,000 security staff, both first and second generation TUPE. The mobilisation process involved: Migration from 550 suppliers, down to one provider (Mitie)The introduction of a single reporting and data aggregation platformA cultural change program to reflect the new LBG and Mitie shared vision Additionally, we partnered with LBG to carry out a training needs analysis which resulted in development of a cultural change training program – supported by our national in-house training team. Our training focuses on shared strategic values and a holistic partnership approach to service provision. Our partnership and ‘one team’ approach enables Mitie to act as an extension of the LBG team. Outcome This contract demonstrates our capability to meet the demands of a customer with a huge UK footprint, and an estate requiring a large manned guarding resource. Over the contract lifecycle, we have been able to drive a comprehensive guarding reduction plan, as well as the de-layering of management – enabling our service delivery to reflect the needs of the LBG operating structure. Our innovative approach to the use of technology and operational process improvements has reduced operating costs and increased the physical security of LBG properties. Our approach is informed by an understanding that a solution should be designed around risk. It is supported by a centralised MI platform, delivering visibility of the entire service and portfolio, enabling service provision design solutions to be based on accurate data. Read next Press Release 19 December 2019 Mitie takes first IFM step in pharmaceuticals with GlaxoSmithKline Mitie has been awarded a five-year contract with GlaxoSmithKline (GSK) Manufacturing Supply Chains, the science-led global healthcare company, following a competitive tender. Read More Press Release 15 July 2019 Mitie awarded five-year multi-service FM contract with SIG Mitie has been awarded a five-year multi-service facilities management contract with SIG plc, a leading European supplier of specialist building materials. Under the contract, Mitie will provide engineering, front of house and mail services. Read More Case study 2 February 2020 Integrated facilities management: Aerospace manufacturer Our client wished to see our facilities managers take a more hands-on role in the day-to-day running of the contract. In response we adopted a Unitary Management model. This has empowered our people, allowing them to deliver services more quickly and efficiently to our client. Read More See Resource Archive
Press Release 19 December 2019 Mitie takes first IFM step in pharmaceuticals with GlaxoSmithKline Mitie has been awarded a five-year contract with GlaxoSmithKline (GSK) Manufacturing Supply Chains, the science-led global healthcare company, following a competitive tender. Read More
Press Release 15 July 2019 Mitie awarded five-year multi-service FM contract with SIG Mitie has been awarded a five-year multi-service facilities management contract with SIG plc, a leading European supplier of specialist building materials. Under the contract, Mitie will provide engineering, front of house and mail services. Read More
Case study 2 February 2020 Integrated facilities management: Aerospace manufacturer Our client wished to see our facilities managers take a more hands-on role in the day-to-day running of the contract. In response we adopted a Unitary Management model. This has empowered our people, allowing them to deliver services more quickly and efficiently to our client. Read More
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