Over the last four years Mitie has been running an Executive Relationship Programme, which has involved meeting with nearly 200 senior property people right across the business spectrum. One of the most frequently recurring themes of our discussions has been that the existing approach to procuring and delivering workplace services isn’t working.
To start the discussion rolling, we invited a group of senior property and FM directors plus procurement professionals, to come together for a workshop in November 2015. Within that meeting we put the entire services industry under a microscope to build a better understanding of what work will look like in 2025, and how the services industry needs to evolve to support that new model.
This white paper draws together all the threads from that workshop. It makes fascinating reading as an insight into the future of our industry.
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