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If people are costing more, can FM cost less?

In January 2017 Mitie brought together a group of senior executives from a range of sectors including property, finance, legal, services and consultancy to discuss the challenges faced by FM and property professionals in a landscape of rising employee costs. They were joined by guest speaker Claire Townson, Director of Corporate Services at the Joseph Rowntree Foundation and Joseph Rowntree Housing Trust (JRF/JRHT). She provides leadership for the corporate services functions which include HR, Learning and Development and Diversity
functions covering the areas of income and benefits, work and people.

This White Paper, based on the issues raised during the event, explores what FM as an industry needs to do to maintain high quality services, while faced with increasing labour costs and an ever-more discerning group of workplace consumers.

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