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Maximising the passenger experience

If you work in the transport sector you’re part of a major pillar of the economy. Total UK public sector expenditure on transport (including capital spend by public corporations) in 2012/13 was £19.3 billion; the sector also employs 1.4 million people in this country (both figures: ‘Transport Statistics Great Britain 2013’ – Department of Transport).

Given the numbers involved it’s critical that FM suppliers understand how they can improve the passenger experience and add real value for transport operators, particularly in the aviation, coach and rail industries.

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