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Redefining the FM contract model

There is no doubt in anyone’s mind that the workplace is changing. The challenge for organisations is understanding how those changes are going to continue, and how to create a services road map that will allow them to keep pace with change, anticipate its evolution and ensure they stay at the leading edge.

We hear concerns, on almost every occasion we meet, that unlike the collaborative approach so common place within their own operations,
the process for specifying and letting major contracts still boils down to a bargaining session between customer and supplier, against a set of preordained criteria that rarely reflect the reality of the customer’s needs.

This strategy guide is a response to those concerns. It is designed to stimulate discussion by setting out the arguments for change and identifying a way they can be implemented. From the outset we make it clear that one size really doesn’t fit all, how you utilise each of the ideas it contains will depend entirely upon the nature of your business operations.

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