Waste Sales

Waste Management

T: 03306780710  /  E: waste.sales@mitie.com

Waste management

Mitie’s waste management business is one of the UK’s most innovative and forward thinking resource management companies. Our business model is very simple but it is different from the norm in our marketplace; we don’t operate our own waste facilities or vehicles as we utilise our pre-approved supplier base to carry out the physical collections and re-processing of your waste. This means we are under no pressure to maintain, or increase, waste volumes to maintain our own disposal sites. Instead our sole focus is to work in partnership with you to deliver the optimum resource management package; targeting cost efficiencies and best practice treatment and recovery options.

Resource, not waste

Our services

Our range of services cover the full array of waste management requirements, from internal recycling bins to bulk tankers for liquid sludge, food waste solutions to on-site equipment hire, secure confidential destruction to commodity trading and everything in between.

Our 30 years' experience means that we are equipped for all situations that may arise, including emergency collections and adhoc clearances.

We have the flexibility to work with our supplier network to find the most suitable and cost effective service for you. We can base our own employees at your site to run your waste management activities, or use our team of nationwide specialists to achieve and exceed your sustainability targets year-on-year.

We offer a continuous improvement led service through our ‘resource not waste’ philosophy which first focusses on waste avoidance and minimisation alongside developing additional recycling opportunities and increasing sustainability. 

Investing in our services

Our Account Managers are all qualified waste industry specialists with expertise in areas such as hazardous waste, alternative technologies, recycling and reprocessing. That means you get an outstanding professional service, as well as high-quality account management.

The waste team includes our own compliance function covering health, safety and all elements of environmental/waste related legislation. Our team will help you achieve and maintain the same ISO 14001 standard we have ourselves and provide you with full monthly reporting, generated through our management information system, along with accurate invoicing and outstanding customer service.

We are extremely proud of our bespoke, award winning, management information (MI) reports that our dedicated team of data analysts are able to provide as required. Our waste management IT system has the ability to capture details such as; waste transfer notes, consignment notes, certificates of destruction, waste streams disposal/treatment sites, collection frequency, financial information, weights and recycling percentages. This enables the construction and delivery of detailed and comprehensive waste management reports which can be built in accordance to requirements and needs in line with agreed KPIs.

Our reports are also supplemented by environmental information which can detail achievements such as number of trees saved and CO2 footprint from the waste services.  All of which help to provide a clear overall picture of the advantages of adopting best practice waste management and a more sustainable approach.

  • CIWM


    We have been elected and admitted as an affiliated organisation with the Chartered Institution of Waste Management and many of our staff are CIWM WasteSmart accredited at either foundation or advanced level.

  • ISO 9001

    ISO 9001

    ISO 9001 - Quality

  • ISO 14001

    ISO 14001

    ISO 14001 - Environment

  • OHSAS 18001

    OHSAS 18001

    OHSAS 18001

  • SAFEContractor


    SAFE Contractor

  • CHAS


    The Contractors Health and Safety Assessment Scheme

  • RoSPA


    The Royal Society for the Prevention of Accidents

  • Investors in People

    Investors in People

    Investors in People

The team

Michael Taylor

Managing Director
Waste Management

Michael’s key to success is in designing programmes that not only deliver on our client’s specified requirements, but promote business sustainability through robust long-term planning and strategy

Nick Carter

Senior Operations Director
Waste Management

Nick has a wealth of knowledge, from technical and operations, to sales and marketing. Ultimately, Nick is responsible for our customer facing operations

Darren Kenney

Sales Director
Waste Management

Darren's focus is on delivering workable, creative, cost effective waste management solutions, with robust sustainability performance

Claire Bolt

Finance Director
Waste Management

Claire has overseen a large amount of change and helped to structure a strong and talented team of individuals

On-site engagement

When it comes to recycling, it’s vital to get everyone on-side, because unless they change their behaviour, you won’t see any real improvement in your waste management.

That’s why we’ve developed a special employee engagement campaign that can be specifically tailored to site requirements. It aims to raise awareness of recycling and help people understand how they can make a difference.

We hold site based roadshows using a variety of tools to engage employees’ enthusiasm and encourage behaviour change. These include recycling posters, recycling facts and quizzes and our staff engaging ‘tree of ideas’. The tree of ideas directly involves your staff in best practice for on-site recycling and is a great tool to incentivise employee engagement and implement a real change in staff behaviour. Findings can then be discussed and implemented appropriately by the account manager(s) to show how important it is to get input from everyone.

Should it be considered beneficial to increase staff knowledge, then we can also provide waste awareness training (WasteSmart) CIWM (Chartered Institute of Waste Management) approved. 

Sustainability led 'resource not waste' approach

Our philosophy on waste management is firstly to understand how waste is created and then to look at ways of avoiding producing a waste stream in the first place.

Beyond this, and if waste production is completely unavoidable, we will then need to consider how to recycle more of the business’ outputs. Typically our waste customers across the UK report in excess of 90% true recycling levels and, dependent on the materials produced and overall volumes, a number of our clients are now ‘cash positive’ from a waste management budget perspective. This means the value of commodity revenues delivered through Mitie outweighs the costs of disposal and provides a net income from resource management activities. 

Financial and environmental sustainability is therefore at the very core of our culture and service offering. 

Hazardous waste

We have a comprehensive hazardous waste management service and a wealth of experts providing waste management services to clients in aerospace, automotive, pharmaceutical, chemical, utilities, higher education, and manufacturing.

Our approach sets ourselves apart from the competition because we consider your organisation as a whole, integrating the disposal of hazardous waste into a comprehensive waste management strategy. This means that we can offer a full range of services including:

  • The treatment or disposal of chemical waste, paints and adhesives, batteries, fluorescent tubes, low level radioactive wastes and laboratory chemical waste

  • Chemical waste drum collection/tanker collections and cleaning

  • Shutdown and emergency clearance management

  • Spill response

No matter what your requirements, we can remove as much hazardous waste as possible out of your business process and dispose of what’s left, efficiently and cost-effectively – if you need it, we can also base our own employees on your site too.


We have over 30 years’ experience providing full commercial recycling services to clients as varied as manufacturing, airports, banks, engineering companies, corporate head offices, managed buildings, central government buildings and universities.

We can recycle pretty much everything – cans, cardboard, batteries, glass, paper, plastics, used oil, oily rags, metal, toners, and food waste.  We also recycle electronic and electrical equipment (WEEE recycling), with a best practice process that complies fully with current legislation. Our range of recycle bins can accommodate every budget and fit any work environment. 

Our aim is to help you achieve zero waste to landfill and we typically attain over 90% recycling rates within 12 months. 

Everything we do is tailored to your exact needs – right from the start we’ll agree a strategic recycling plan that will save you money and improve your environmental performance. 

Confidential waste

As part of our best practice approach, we recommend securely shredding confidential waste through one of our specialist, security cleared service partners to ensure the waste is managed in the most secure and efficient manner. This can take place either on site – whereby the supplier attends the client sites and shred the materials there, before taking them to be recycled; or off site, where the wastes will be securely transported to an off-site shredding facility and disposed of. We make sure every aspect of the process is secure by providing the complete structure to ensure risks are minimised.

All staff are security checked to BS7858 (security screening of personnel working in a security environment) as required by the United Kingdom Security Shredding Association (UKSSA). The shredding will be completed as required by UKSSA to BS EN:15713:2009 (secure destruction of confidential material). All aspects of the service will be provided by an accredited member of UKSSA and all standards are met.

For off-site shredding, each container is identified and sealed with a unique numbered, tamper-proof seal before leaving your premises. The seal number will be identified on the collection note for your records. Containers will then be loaded onto a GPS tracked, hard sided and enclosed vehicle which is locked. The containers will be transported directly to a secure shredding plant for destruction on the same day. On unloading and before any shredding commences, the plant supervisor will log each seal number delivered on a receipt document. They will cross reference what has been delivered against what was collected, check that all seals are intact and confirm that all containers have been delivered securely. Only then will the shredding will be completed (including the used seals) behind keypad entry doors and under close supervision of full coverage and real time CCTV. Once the shredding is completed and invoiced, a certificate of destruction will follow. This will include the seal numbers used to complete the full audit trail. 

Furthermore we add value to this service by:

  • Actively assess site requirements and, where possible, reduce the actual number of bins/site visits required, thereby improving individual site security and reducing associated costs

  • Randomly check internal general waste bins, and where appropriate photograph breaches of the confidential waste protocol, and send this information to the security team

  • Carry out sub-contractor audits during collections, including personnel details held on file

  • The account management team will also carry out unannounced audits on all of our nominated suppliers secure destruction facilities on a scheduled basis

  • During regular site visits, our regional account management team re-examine the collection modes in place, and offer advice on existing arrangements to improve security

We hold a number of large confidential waste contracts, including leading high street banking clients, government departments and research organisations.

Food waste

Food and catering waste can account for as much as 30% of the total waste generated by an organisation. It is also one of the most important waste streams to manage correctly. Disposing of food waste straight to landfill not only misses out on various resource opportunities but it also runs the risk of contaminating other waste streams, preventing the recycling of all other materials segregated correctly. 

Our award-winning approach to managing food waste is bespoke to each client and is designed to establish a simple, yet efficient food waste segregation system that addresses the tough challenges of food preparation environments.

Innovation comes from embedding the sustainable practices within your working culture. We use the principles of the waste hierarchy to identify where the excess food is created and what we can do to prevent/reduce this at source. If this is not possible, we look at possible re-use opportunities, such as working with local charities or implementing technology that can convert food waste into a resource. Not only does this save on costs and provide a more sustainable way of managing food waste, it also reduces the associated carbon footprint from unnecessary vehicle movements. 

Check out our Network Rail case study to see how we have successfully managed to convert leftover food waste into a resource by the use of food drying technology. 

Packaging Recovery Notes (PRNs)

Mitiepack is a specialist service offered as part of our overall waste management services. It’s designed to ensure you comply with the Producer Responsibility Obligations Packaging Waste Regulations, or PRN.

This packaging compliance scheme is very different from what you’ll find elsewhere, because it goes beyond mere compliance with the packaging waste regulations and packaging waste directive. As a result of this, we are able to achieve both cost savings and improvements in your sustainability performance. It may sound like common sense, but it’s a unique proposition in this market.

The Packaging Waste Regulations require Compliance Schemes (like MITIEpack) that have members who are retailers, to make information available to consumers about the recycling of packaging waste.  

Any business that makes, fills or sells packaging is required to register under the Packaging Waste (Producer Responsibility) Regulations 2007. These impose a cost onto those businesses that helps to ensure that the UK continues to increase the amount of packaging waste that is collected and recycled. Since these Regulations started in 1998, the UK has seen the amount of packaging recycled increase from less than 3m tonnes to nearly 7m tonnes in 2013. This equates to around 65% of all the packaging that is placed on the market, a figure that pushes the UK well up the European league of recycling performance.  

But more can be done. Most households now have access to recycling collections enabling consumers to get at least some of their packaging waste recycled. In addition, there are still ‘bring bank’ sites in supermarket car parks and scattered around the country in various locations accessible to the public. And there is a network of Civic Amenity sites that allows any member of the public to dispose of their household waste no matter what it is. These operate very high levels of recycling and will ensure that most types of packaging get recycled.  

It is impossible to generalise on exactly what can be recycled in which part of the country and you should check with your local authority what they will collect.  

It is also possible to find out where there are recycling facilities for different materials by going to www.recycle-more.co.uk. This also gives clear instructions on what can and can’t be recycled and a host of other useful information.  

Of course, not all packaging is easily recycled everywhere in the country. Council collection schemes vary hugely and it is often very difficult to get plastic food containers recycled, for instance. But pressure is growing both from Europe and within the UK to increase facilities that will eventually ensure that all types of packaging are kept out of landfill. From 1 January 2015, every local authority and every business in England, Wales and Northern Ireland will be required to recycle cardboard, plastic glass and metal packaging. This requirement started on 1 January 2014 in Scotland..  

You can find out more about what the Government is doing by clicking on the Defra link below.

There are also many websites where you will find information about packaging, its uses, ways of getting it recycled and the Regulations that affect it.

Industry Council for Packaging and the Environment (Incpen)

Department for the Environment, Food and Rural Affairs (DEFRA)

RECOUP – Plastics packaging

Recycle More – steel can recycling

Alupro – Aluminium can recycling

Paper recycling

British Glass - Glass recycling

Clinical waste

We work in partnership with all major clinical waste disposal companies in the UK to provide you with the most cost effective and efficient service. We can even combine several different suppliers to create a service tailor-made for you, which we bill under a single invoice.

Our services include clinical waste treatment, high temperature incineration (HTI), and Energy from Waste (EfW), as well as the management of offensive waste (including the reclassification of non-infectious clinical wastes), radioactive waste and hazardous chemical waste.

Our aim is to reduce waste to landfill while providing an efficient and professional clinical waste management service that saves you money and complies with all the relevant legislation. This includes the UK Department of Health guidance on the Safe Management of Healthcare Waste.

Legislation and compliance

Our waste legislation update service can provide you with an efficient monitoring service on changes in environmental policy and legislation. This covers both the EU and the UK legislative framework, including the Environment Agency (EA) and Scottish Environmental Protection Agency (SEPA).

With the growing threat of significant fines and charges, it’s vital to keep pace with waste and environmental legislation updates. We start by identifying with you the key environmental issues that affect your organisation and we’ll then send you legislative updates on these areas on a quarterly basis, with clear guidance on any action you need to take.

This means you always have up-to-date information that’s directly relevant to you, which saves you time, hassle and a lessened exposure to the risk of fines. Our waste legislation experts will also let you know if a major development occurs between the quarterly updates, so you can be confident you’ll always be ahead of the game.

We have our own internal compliance personnel to ensure our suppliers are compliant via “Duty of Care” audits and spot checks on their processes. It is Mitie’s policy that all contractors carrying out services on our behalf hold an SSIP (Safety Schemes in Procurement) approved Health & Safety Accreditation such as CHAS, SAFE Contractor, BSI or OHSAS 18001 to name a few. Registration to these standards satisfies Mitie that the supplier has capable systems and is geared towards continual improvement. It also ensures that suppliers comply with health and safety and compliance laws.

In addition to this we also require ongoing and up-to-date copies of the list below:

  • Current carriers and site licences
  • Permits and exemption certificates
  • Waste transfer notes / Consignment notes
  • Public and environmental insurance policies
  • Environmental Impairment and Pollution Liability Insurance Policy (EIL)
  • Any ISO 9001 and 14001 accreditations or certificates of registration

All of which we are able to provide to our clients upon request.

Our compliance team is supplemented by a national team of experienced and qualified waste managers, all of whom focus their entire service delivery effort around a zero tolerance approach to non-compliance. Our clients can rest assured that all activity carried out on behalf of Mitie Waste and Environmental is legal and compliant at all times.