We deliver service and maintenance activities to support your fire and security system through a combination of locally based multi-skilled field service engineers and remote management capability.
Our multi-skilled, multi-disciplined service engineering team operate round-the-clock 24/7, 365 days a year providing preventative and reactive maintenance services across the UK and Ireland. We also work across Europe through local partners to deliver maintenance and installation and services.
Supported by a state-of-the-art service management system and Android PDA devices for our engineers, we provide ‘real-time’ servicing and management information at the touch of a button.
We are also taking advantage of the continued advancements in technology and communications to provide the remote maintenance, diagnostics and monitoring of key security system components. Our Mitec 24/7 technology and remote monitoring hub is the most equipped remote management facility in the security industry. Mitec provides monitoring of CCTV, alarms, access control, audio and intercom systems, to name but a few, for a number of national and blue-chip organisations.
Unlike many of our competitors, we also have a proven ability to provide a ‘Managed Services’ delivery model for customers seeking dedicated site-based engineering and out-sourced services. Leveraging our strategic outsourcing capabilities, our security systems business is adept and experienced in the both the Transfer of Undertakings – Protection of Employment (TUPE) process and the resulting integration and management of third parties.
Our flexibility extends to financing as well, giving you the option to include a complete technology refresh as part of your maintenance service, and the opportunity to bundle other people and technology services into a complete ‘Managed Services’ approach.
At Mitie, we recognise the importance of reliable and responsive maintenance in order to maintain your fire and security solutions in optimum condition, meet insurance requirements, manage costs, minimise risk and provide the right levels of support whenever and wherever it is needed.
As part of your maintenance agreement, we provide you with a 24/7 service helpdesk facility via our Mitec remote monitoring centre in Northern Ireland.
During normal working hours, our helpdesk operators in Birmingham are on hand to support you with any requests ie emergency call-outs, service history details, asset information, changing key holders, scheduling maintenance inspections or even discussing requirements to expand your systems due to additional requirements. For out-of-hours support, our helpdesk switches across to Mitec where our operators will manage and place all service calls through our extensive service engineering base. Detailed routing, fault and system information is sent to our engineer’s hand-held smart device to track and monitor their’ movements thereby improving response time, efficiency and overall productivity.