Mitie Total Security Management

Total Security Management

T: 03306780710  /  E:

Fire and security systems

We are one of the UK’s foremost integrators of innovative technology-based security solutions and end-to-end managed services. We deliver and manage highly complex, integrated security solutions for national and multi-national organisations across all market sectors including corporate, critical national infrastructure, high security, and healthcare and education.

Play video: Our systems team has saved £150k per year for our leading aerospace and defence client.

As well as providing a full suite of services, from risk analysis and design, through to the implementation and life-cycle management of systems such as CCTV, access control, intrusion detection and fire systems; we have responded quickly to the increasing convergence of security with IT expanding its portfolio of technologies and service offerings. We now partner with many of the world’s leading security Original Equipment Manufacturers (OEMs) and IT software specialists to provide customers with a wide variety of solutions to meet their own unique requirements. 

Whether it's delivering simple stand-alone systems, implementing an enterprise-wide solution across the corporate network, or providing the dedicated resources (site-based or remote) to manage a customer's estate, we have the scale and diversity to meet all types of security needs. 

We also possess an extremely unique and proven ability to develop integrated security solutions, by combining the strengths of technology and people services. This blended security offering is improving our customers’ security operations and generating significant long-term cost efficiencies. 

We will continue to take advantage of advancements in technology in order to optimise our customers’ investments in security and above all, achieve significant, sustainable business benefits.

Service support

We deliver service and maintenance activities to support your fire and security system through a combination of locally based multi-skilled field service engineers and remote management capability.

Our multi-skilled, multi-disciplined service engineering team operate round-the-clock 24/7, 365 days a year providing preventative and reactive maintenance services across the UK and Ireland. We also work across Europe through local partners to deliver maintenance and installation and services.

Supported by a state-of-the-art service management system and Android PDA devices for our engineers, we provide ‘real-time’ servicing and management information at the touch of a button.

We are also taking advantage of the continued advancements in technology and communications to provide the remote maintenance, diagnostics and monitoring of key security system components. Our Mitec 24/7 technology and remote monitoring hub is the most equipped remote management facility in the security industry. Mitec provides monitoring of CCTV, alarms, access control, audio and intercom systems, to name but a few, for a number of national and blue-chip organisations.

Unlike many of our competitors, we also have a proven ability to provide a ‘Managed Services’ delivery model for customers seeking dedicated site-based engineering and out-sourced services. Leveraging our strategic outsourcing capabilities, our security systems business is adept and experienced in the both the Transfer of Undertakings – Protection of Employment (TUPE) process and the resulting integration and management of third parties.

Our flexibility extends to financing as well, giving you the option to include a complete technology refresh as part of your maintenance service, and the opportunity to bundle other people and technology services into a complete ‘Managed Services’ approach.

At Mitie, we recognise the importance of reliable and responsive maintenance in order to maintain your fire and security solutions in optimum condition, meet insurance requirements, manage costs, minimise risk and provide the right levels of support whenever and wherever it is needed.

As part of your maintenance agreement, we provide you with a 24/7 service helpdesk facility via our Mitec remote monitoring centre in Northern Ireland.

During normal working hours, our helpdesk operators in Birmingham are on hand to support you with any requests ie emergency call-outs, service history details, asset information, changing key holders, scheduling maintenance inspections or even discussing requirements to expand your systems due to additional requirements. For out-of-hours support, our helpdesk switches across to Mitec where our operators will manage and place all service calls through our extensive service engineering base. Detailed routing, fault and system information is sent to our engineer’s hand-held smart device to track and monitor their’ movements thereby improving response time, efficiency and overall productivity.

Security audits and fire risk assessments

With such a wide variety of security technologies available on the market and the ever-changing threats and risks that we face, it is imperative that organisations undertake reviews of their fire and security systems and services on a regular basis.

At Mitie, we employ experienced and highly qualified security professionals that provide specialist advice and guidance to help organisations maximise their security investments, and ensure that their people, property and assets are protected at all times.

As one of UK’s foremost fire and security systems integrators, we have the knowledge and experience of working across multiple vendor solutions and therefore are well placed to make recommendations for the future development of your fire and security systems.

Taking a consultative approach, we set out to obtain a complete picture of your unique risk-profile ensuring that any solution proposed fully addresses the specific needs of your business.

Our approach is simple, flexible and structured:

  • We listen and understand your specific drivers and objectives

  • We consider your environment – threats, risks and challenges

  • We conduct security audits and intrusive site surveys to determine the scope

  • We help you to understand and develop your functional and operational requirements

  • We leverage our expertise and experience to produce an assessment and present our recommendations

  • We agree the process and timescales for delivery


Solution design

Our position as a leading fire and systems integrator enables us to evaluate and select the most appropriate security technologies and platforms to meet a diverse set of security needs. From digital, IP and Cloud-based CCTV through to browser-based access control and intrusion detection systems, Mitie has the breadth of technical capability to design and specify an innovative solution that exactly meets your current and future requirements.

Utilising ground breaking design tools, systems and methodologies, our engineers and technology sales teams develop tailored solutions that meet British and European Standards, delivered in accordance with the manufacturers’ guidelines. With over a 100 years’ collective experience of working in the security and IT sectors, we have the knowledge to develop highly complex converged fire and security solutions for you.

Mitie brings its technical know-how to help our customers’ to develop their security strategy. This involves some clever value engineering to account for broader strategies, partnerships with product manufacturers’ and the incorporation of legacy systems – both from a security and IT perspective. Where new technology is required, Mitie can leverage its industry-leading profile in the procurement process, ensuring the most cost-effective solution is secured.

Installation and integration

Structured project management is crucial to the delivery of the successful installation and integration of a fire and security systems solution. At Mitie, we employ experienced and qualified project managers and commissioning engineers to deliver a range of challenging projects, from large and complex multi-site contracts over extended periods, to the rapid turnaround of system upgrades and additions.

Our flexible and scalable operational delivery model approach ensures we are fully integrated and aligned to our customers’ project stakeholders and objectives. It also enables us to respond efficiently and communicate effectively throughout the project life-cycle ensuring all deliverables ie specification, quality standards, costs and deadlines are met.

Throughout the installation process, our project manager and site teams will work closely with your key stakeholders, updating them throughout the project duration.

The benefits of our delivery model can be summarised as follows:

  • Improved process control and operational integration

  • Better performance measurement, reporting and monitoring

  • Improved response and communication

  • Improved governance and visibility of project progress

  • Quality standards and compliance are maintained

Capabilities and accreditations

Our fire and security systems business is one of the largest providers in the UK. We understand the importance of fire and security systems and how they impact your business and operations. We offer a national capability for maintenance, installation and project management and delivery. We have demonstrable experience in retail, utilities, finance, commercial, industrial and critical environments.  

Our accreditations and processes are at the core of our delivery, underpinning our market leading capability in delivering solution and services.

We support the following disciplines:

  • Fire detection and alarm systems
  • Gaseous suppression/extinguishing systems
  • Emergency lighting
  • Public address and voice alarm systems
  • Portable extinguishers
  • Sprinklers
  • Water mist systems
  • Dry/wet risers
  • Fire hoses
  • Hydrants


Jason Towse

Managing Director
Soft Services

Kevin Tyrrell

Commercial Director

Kevin has worked in the security industry for over seventeen years. As Sales Director Kevin is passionate about developing ...