T: 03306780710  /  E: info@mitie.com

Health and safety

We have a defined strategy to deliver excellence in health and safety performance, based on a clear vision of what “good” looks like and how this will be achieved. We strive to achieve this excellence in performance by focusing on the following areas:


Health and safety management begins at the top with strong leadership. Our leadership development programme has focused on providing our leaders with the ability to prioritise the things that really matter in keeping our people healthy and safe, by focusing on the significant risks, understanding the root causes of unplanned events and, ultimately, embedding our core values: excel, challenge and inspire.

Management system

Our management system is designed to provide a strong framework for managing risk, aligned with the requirements of the international standards for quality management (ISO 9001), environmental management (ISO 14001) and health and safety management (OHSAS 18001). We aim to keep our processes and procedures as simple and pragmatic as possible to ensure they are readily understood and followed by all our employees.

Employee engagement

Underpinning everything that we do is our employee engagement programme, based upon our core values:

  1. Excel – We set clear expectations. We are open and honest, and welcome ideas to improve our QHSE performance
  2. Challenge – We challenge people when they don’t do the right thing, no matter who they are
  3. Inspire – We take pride in working safely and are committed to setting new QHSE standards.

We want all of our 53,000+ employees to be passionate about working for Mitie and to go home safely at the end of the working day – we call this our Work Safe Home Safe! programme. This programme has operated for over six years, constantly evolving to meet the needs of our people and the work they carry out for our clients.

Read how we enhance employability

Looking ahead

Having refreshed and re-communicated our QHSE strategy during the year, with a three-year time frame to achieve our aims, we will continue to focus on delivering the programmes to achieve these aims. We will continue to deliver the ‘One lapse can last a lifetime’ phase of our Work Safe Home Safe! programme, and develop further materials to make sure the message is understood across all our operations, using a wide range of communication tools.

We will develop consistent measures of what ‘good’ looks like to help us achieve our vision of QHSE excellence.

Please feel free to review our:

Health and Safety Policy

Health and Safety Office Policy

Worksafe Homesafe Pocket Book