T: 03306780710  /  E: info@mitie.com


To be successful, we can’t afford to ignore what the world thinks about us. All our stakeholders take an interest in our activities and the impacts they have on the world around them. Some stakeholders have very specific interests and identifying which issues to prioritise can be a challenge for us. That’s why we use a formal materiality process to identify the most important issues for our stakeholders and our business.

Our most material issues, ranked by our stakeholders

Our most material issues

Showing as major priorities for both Mitie and stakeholders, our three most material issues are:

Labour conditions

People are at the centre of all that we do, and as such we are committed to protecting the human rights of all our employees. We strive to provide a workplace free of harm, discrimination, bullying and harassment and expect the same throughout our supply chain. We will provide fair reward and respect working hour legislation for every employee.

Corruption prevention

We operate a zero-tolerance policy towards bribery and corruption and expect all our employees to comply with legislation and to take all reasonable steps to ensure our supply chain partners operate in the same way.

This is clearly communicated in our ethical business framework, One Code, and our ethical business practice policy which forms part of our employee starter pack and induction. We operate a whistle-blowing service for anyone to call anonymously if they see anything untoward in their area of the business. 

Employee satisfaction and retention

Mitie is a people business, without our employees we would not be the successful business we are today. Employee satisfaction and retention is therefore a key priority for us – these areas are covered in depth in the talent, engagement and diversity sections of this document.