The Science of Service Welcome to the Science of Service Lab. Here, you can discover more about how the Science of Service combines industry-leading innovation and intelligence to create lasting impact. Read the Story Close The Science of Service How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management. Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service. Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you. Get ready to experience the exceptional every day, with the Science of Service.This is just the start. The Science of Service Story Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers. Read the Story The Impact of the Science of Service Every organisation is constantly reacting to change and adapting to new ambitions. We create solutions that help organisations to achieve their goals and experience positive, long-lasting outcomes. Below, you can see how the Science of Service makes an impact, along with real-world examples of how we deliver for our clients. Click and explore each of the Science of Service key areas. Managing Risk and Maximising ProductivityEnhancing Workspaces and Customer ExperiencesCreating Healthier and more Hygienic SpacesProtecting People, Property, and AssetsAccelerating the Path to Net Zero Managing Risk and Maximising Productivity Many organisations are now feeling the pressure to improve productivity and de-risk their operations. To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages. Find out more Close Enhancing Workspaces and Customer Experiences Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus. The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor. Find out more Close Creating Healthier and more Hygienic Spaces Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness. We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs. Find out more Close Protecting People, Property, and Assets People and sites need vigilant protection from an increasingly complex range of dangers. We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents. Find out more Close Accelerating the Path to Net Zero To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process. They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable. Find out more Close Lab Articles Article 26 April 2022 Mitie’s Innovation Forum At Mitie, we aim to be at the very forefront of technology, pushing the boundaries of what technology can do to transform our business. We strive to be the industry leader, deploying new and… Read More Brochure 22 February 2022 Mitie launches new Cleaning & Hygiene Centre of Excellence Our specialist centre in Birmingham leads a new era in cleaning and hygiene Read More Article 25 April 2022 5 Questions to ask before starting your IoT/AI project As the UK’s largest facilities management company, Mitie knows a thing or two about buildings and building infrastructure. We know the often significant, sometimes profound, difference an improvement to maintenance regimes, energy consumption, space… Read More Article 28 February 2022 Better Connected: Embracing data to optimise Real Estate assets In the second of our Better Connected series of articles, which each take a look at the impact of digital transformation on different aspects of facilities management, we turn this time to workplace occupancy… Read More Press Release 20 January 2022 Mitie achieves 30% EV target, three months ahead of schedule With cars, vans, and even gritters, Mitie now has more than 2,000 pure electric vehicles on the road. These vehicles create an annual saving of around 10,000 tonnes of CO2 per year. Read More Press Release 14 October 2021 Mitie and SDCL work together to help customers fund and deliver their sustainable projects Mitie and Sustainable Development Capital LLP (SDCL) have launched a new partnership to support organisations wanting to roll out large-scale decarbonisation and energy efficiency projects for their estates, but are faced with significant upfront… Read More The Science of Service Works Creating huge value for customers across the UK 0 assets monitored daily 0 data points processed daily from 525 sites 0 tonnes CO2 saved and £690k net benefit 0% average energy saving How can we help? If you’re looking for more information on the Science of Service, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place. Please fill in our short form and a member of our team will be in touch.