The Science of Service

Welcome to the Science of Service Lab. Here, you can discover more about how the Science of Service combines industry-leading innovation and intelligence to create lasting impact.

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The Science of Service

How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management.

Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service.

Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you.

Get ready to experience the exceptional every day, with the Science of Service.
This is just the start.

The Science of Service Story

Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers.

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The Impact of the Science of Service

Every organisation is constantly reacting to change and adapting to new ambitions. We create solutions that help organisations to achieve their goals and experience positive, long-lasting outcomes. Below, you can see how the Science of Service makes an impact, along with real-world examples of how we deliver for our clients. Click and explore each of the Science of Service key areas.

Managing Risk and Maximising Productivity

Many organisations are now feeling the pressure to improve productivity and de-risk their operations.

To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages.

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Enhancing Workspaces and Customer Experiences

Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus.

The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor.

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Creating Healthier and more Hygienic Spaces

Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness.

We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs.

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Protecting People, Property, and Assets

People and sites need vigilant protection from an increasingly complex range of dangers.

We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents.

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Accelerating the Path to Net Zero

To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process.

They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable.

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Lab Articles

The Science of Service Works

Creating huge value for customers across the UK

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assets monitored daily

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data points processed daily from 525 sites

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tonnes CO2 saved and £690k net benefit

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average energy saving

How can we help?

If you’re looking for more information on the Science of Service, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.