Heathrow is the UK’s largest airport – and as of 2024, the busiest in Europe. Handling around 1,400 flights every day, they need a partner who can keep up with the demands of an always-on environment.
Mitie has partnered with Heathrow Airport Limited (HAL) since 2010, and in that time, the partnership has gone from strength to strength. Supporting the client’s needs and delivering a first-class experience for passengers is paramount.
To achieve this, Mitie operates an integrated facilities management (IFM) model at Heathrow, covering both hard and soft services at the airport.
Watch the video
Watch our new case study video, which explores the benefits of integrated facilities management for a fast-paced, always on environment.
Luke Richards, Head of Suppliers Operations & Welfare, HeathrowWhat really stands out about our partnership with Mitie, is collaboration. We work in unison with one another and have done for a number of years. Mitie have a proven track record of delivering at scale. They understand Heathrow’s unique challenges and are committed to innovation and continuous improvement
Theo Baldwin-Evans, Soft Services and Hygiene Manager, HeathrowWe always say ‘we’. It’s never Heathrow or Mitie. Because at the end of the day, we want what’s best for the passenger. And we want what’s best for Heathrow as a global brand
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