Safeguarding vulnerable adults in the immigration, justice and care sectors.
Safety and support for all in our care
Mitie Care & Custody provides a range of critical public services to people being hosted in the immigration, justice and care systems. It is vital that our delivery is both safe and ethical, while meeting the highest standards. Our teams work closely with those in our care to ensure they are safe and treated with dignity and respect. Secure, well-maintained environments are manned by colleagues committed to fair outcomes for every individual. Alongside the essential human touch, we bring private sector innovation to strengthen and enhance delivery within the public sector.
5,000+
colleagues in Care & Custody
80,000+
people supported (Apr 2023-Apr 2024)
32,000+
Mitie colleague volunteering hours in FY25
+88
positive NPS score for Mitie Care & Custody
Bring out the best in people
The needs of those in the justice system are many and varied. Whoever the individual, and whatever the situation, Mitie provides a seamless experience, co-ordinated with our justice partners. Appropriate delivery of services in a supportive environment can ultimately unlock potential, prevent reoffending, and protect the community. Our trained and qualified Care & Custody colleagues appreciate the important role they play in supporting people efficiently and sensitively to make positive change in their lives.
Safety, welfare and sensitivity are at the heart of our work with people seeking to remain in the UK. From the moment individuals come into our care, they are treated with kindness and with full recognition of the difficult circumstances they may be facing. Working on behalf of the Home Office, Mitie Care & Custody provides a secure and supportive environment, where basic needs are met, dignity is upheld and decency guides every interaction.
The health and welfare of people in Mitie’s care are a priority. We support the smooth running of the UK’s immigration and justice system, delivering essential services that maintain continuity and minimise disruption. Our colleagues work to high standards, ensuring client requirements are met, while showing care and respect for individual service users. By applying private sector expertise and innovation, we deliver value for money, always maintaining a strong focus on responsible use of the public purse.
The needs of those in the justice system are many and varied. Whoever the individual, and whatever the situation, Mitie provides a seamless experience, co-ordinated with our justice partners. Appropriate delivery of services in a supportive environment can ultimately unlock potential, prevent reoffending, and protect the community. Our trained and qualified Care & Custody colleagues appreciate the important role they play in supporting people efficiently and sensitively to make positive change in their lives.
Safety, welfare and sensitivity are at the heart of our work with people seeking to remain in the UK. From the moment individuals come into our care, they are treated with kindness and with full recognition of the difficult circumstances they may be facing. Working on behalf of the Home Office, Mitie Care & Custody provides a secure and supportive environment, where basic needs are met, dignity is upheld and decency guides every interaction.
The health and welfare of people in Mitie’s care are a priority. We support the smooth running of the UK’s immigration and justice system, delivering essential services that maintain continuity and minimise disruption. Our colleagues work to high standards, ensuring client requirements are met, while showing care and respect for individual service users. By applying private sector expertise and innovation, we deliver value for money, always maintaining a strong focus on responsible use of the public purse.
HMP Millsike in Yorkshire is a new 1,468-place category C resettlement prison for men. Rehabilitation and restoration are at the heart of HMP Millsike and our ‘One Millsike’ vision.
Helpful information about Mitie’s immigration and justice services, solutions and technology and how we can help your organisation.
We deliver secure, compliant facilities management services across custody, justice and immigration environments. Our priority is safety and continuity.
We apply intelligence-led security, trained teams and strict compliance controls to manage the complex operational risks associated with such environments.
Yes. We integrate employability and social value initiatives into contracts, supporting the rehabilitation of the people in our care.
Yes. Mitie is a long-standing strategic partner to both the Home Office and the Ministry of Justice, supporting their work across the immigration detention estate and prison system. Our teams operate in highly regulated environments every day, delivering services that meet strict standards of safety, compliance and performance.
Mitie delivers critical public services across immigration, justice and care, supporting vulnerable adults and providing safe, well-maintained environments. Our teams focus on safety, welfare, dignity and best-value delivery.
Mitie operates safe, secure environments staffed by experienced colleagues to support people moving through the UK immigration process. Delivery balances robust safety and security with compassion, respect and dignity for those in our care.
Mitie provides facilities and services that prioritise rehabilitation in decent, sustainable custodial settings. Our delivery focuses on safety and welfare, helping to create conditions that support positive change, reduce reoffending and prepare prisoners for release. We’re committed to supporting these individuals’ integration into the community.
Our services include custody suite support, transportation and specialist assessments and referrals. This helps police forces operate efficiently and to maintain safe custody environments.
Mitie delivers services designed to encourage a positive change in attitude, thinking and behaviour, all within supportive, structured environments. Interventions focus on addressing the circumstances that led each person to offend, with the aim of reducing the probability of re-offending. Our teams are focused on helping individuals settle into their new environment, as well as safeguarding welfare, reducing risk and ultimately protecting the wider community through breaking the cycle of crime.
We operate in a high-risk, high-profile and heavily regulated environment, engaging with numerous stakeholders including the Home Office. Our role is to ensure individuals understand what will happen next, and to provide an environment where they can engage in meaningful activities, access support and build positive relationships. We create settings where positive behaviour is encouraged and reinforced, helping to secure the safety, welfare and dignity of both the individual and our dedicated colleagues.
HMP Millsike is a category C resettlement prison in Yorkshire, with capacity to accommodate 1,468 men. Mitie was awarded the contract to provide HMP Millsike’s custodial services in 2025.
Mitie’s ‘One Millsike’ vision puts rehabilitation at the heart of delivery to support long-term change in the lives of prisoners.
Meet the team supporting immigration and justice
Neil Aubeelack
Director of Police Services
Kevin Reilly
Director of Immigration Services and Justice Chief Operating Officer
Ben Saunders
Director Business Development
Russell Trent
Managing Director, Immigration and Justice
Get in touch about immigration and justice
If you’re looking for more information, have an enquiry, or want to discuss your service needs, you’re in the right place. We are here to help.