Retail and shopping centres
Maintain a clean, safe, appealing and cost-effective retail environment.
Keeping the UK’s retail industry running smoothly
Whether you operate shops, supermarkets, cinemas, distribution centres or other amenities, Mitie takes an efficient, lean approach to making sure your sites are secure and pleasant for everyone. In a notoriously competitive sector, our delivery supports your success. Our retail facilities services include cleaning, security and loss prevention, decarbonisation and energy consultancy, waste management services and equipment servicing.

How can we help the retail industry?
How can we help the retail industry?
Frequently Asked Questions
Helpful information about Mitie’s services, solutions and technology and how we can help your retail organisation.
Mitie aligns services to footfall patterns and trading peaks.
Mitie delivers low-carbon upgrades and energy strategies aligned to net zero goals.
Mitie supports retailers with facilities management for stores and distribution hubs, helping maintain safe, clean and efficient environments. With a presence on almost every UK high street, services enhance customer experience and keep retail operations running smoothly.
Mitie delivers retail FM services including cleaning, security and loss prevention, energy and decarbonisation consultancy, waste management, equipment servicing and more. Integrated delivery supports consistent standards across multi site portfolios.
Mitie’s cleaning and facilities services help create spotless, welcoming environments that increase dwell time and customer loyalty. Technology led approaches support demand led cleaning in busy, high footfall retail spaces.
Mitie provides highly visible, approachable security teams backed by AI and remote monitoring. Intelligence led guarding helps identify risks by location and time, protecting stores while maintaining a positive customer experience.
Mitie helps retailers sustainably manage packaging, cardboard, plastics and other waste streams. Services support improved recycling, reduced environmental impact and more efficient waste handling across retail estates.
Mitie helps retailers meet regulatory requirements, including Martyn’s Law considerations, while maintaining safe public spaces. Integrated security, cleaning and facilities services support compliance across high risk retail locations.
Retailers choose Mitie for its national scale, sector expertise and technology led delivery. A lean, efficient approach helps protect margins while improving safety, resilience and customer experience in a competitive sector.
Partnering with the biggest names in retail
Retail FM awards and accreditations
Our work in the retail industry is achieving significant recognition.
2025
St David’s Dewi Sant Shopping Centre, Overall Loo of the Year, 2025 Loo of the Year Awards
Innovation in Physical Risk Management Award, 2025 The Retail Risk Fraud Awards: Awarded to the Mitie and Marks & Spencer team
Innovative In-store Surveillance Solution Award, 2025 The Retail Risk Fraud Awards: Awarded to the Mitie and IKEA team
Rising Star of the Year Award, 2025 The Retail Risk Fraud Awards: Highly Commended to Caitlin Marshall at Mitie
2024
Physical Risk Management Team of the Year, The Fraud Awards 2024 by Retail Risk: Awarded to the M&S Security Operations Centre
Diversity and Inclusion, The Fraud Awards 2024 by Retail Risk: Highly Commended to the B&Q Store Detective Team
Physical Risk Management Team of The Year, The Fraud Awards 2024 by Retail Risk: Highly Commended to the B&Q Store Detective Team
2023
Rising Star of the Year Award, 2023 Retail Risk
Retailer & Policing Collaboration Award, 2023 Retail Risk
Security Woman of the Year, 2023 Fire and Security Matters Awards
Retail accreditations
Safe Contractor approved
Contractors’ Health and Safety Assessment Scheme accredited
Disability Confident accreditation
ISO9001 accredited
ISO14001 accredited
ISO18001 accredited
Meet the team supporting retail FM
Andy Thompson
Managing Director, Retail and Regional
Gareth Ward
Director of Retail and Shopping Centres
John Unsworth
Director of Crime and Intelligence
Get in touch about retail
If you want to talk to one of our retail experts about your business’s needs, they’re just a couple of clicks away. Fill out the form, and we’ll be in touch.