Retail facilities management

Fragmented services often involve between 10 and 30 suppliers, with excess charges of 15% – 20%. Planned maintenance completion can be as low as 68%. Mitie self-delivers security, cleaning, engineering, energy and compliance under one contract. That means one invoice and one FM partner with ultimate accountability. A single partner also brings greater consistency and more integrated services that can flex according to your changing needs. Fewer suppliers mean less time devoted to administrative tasks, plus faster responses and better customer experience as there’s one organisation managing all your retail FM needs.

We have one integrated team and 24/7 operations centres. We provide predictive engineering and currently monitor the status of around 180,000 assets for signs of potential problems. Issues are flagged and resolved before operations are impacted, saving maintenance costs by up to 15%. We also offer live cold-chain tracking to protect stock from spoiling. Merlin Protect analyses risks, offering real-time trend analysis to prevent threats impacting your organisation.

Mitie is the UK’s number one provider of security, with a market share of 31%. Our intelligence-led Merlin Protect service and 24/7 operations centres can cut incidents by 30% within three months. Security personnel are supported by the latest technology, including body-worn cameras and WalkSafe, the UK’s leading personal safety app. Mitie is also a founding member of Project Pegasus, the retailer-Police partnership.

An integrated contract from a single retail FM partner removes the excess charges of between 15% and 25% that can stack up when delivery is fragmented between multiple providers or subcontractors.

We provide retail facilities management for shops, supermarkets, shopping centres, forecourts, distribution centres and more. Our integrated approach provides safe, clean, efficient and compliant environments that elevate customer experience while supporting consistent standards across multi-site portfolios. With a presence on almost every UK high street, we keep the sector running smoothly nationwide.

Yes. We self-deliver the majority of services including: cleaning and hygiene; fire and security services; loss prevention; engineering; decarbonisation and energy consultancy; transformation and upgrade projects; and compliance.

Yes. Our services are supported by a unifying data layer combining live data, AI and predictive insight to spot risks before they impact operations and ensure that customer experience is always as it should be.

We provide highly visible, approachable security teams backed with AI and remote monitoring technology. Intelligence-led guarding helps identify risks by location and time, protecting stores and other retail spaces while maintaining a positive customer experience.

Retailers choose us to deliver retail facilities management for our national scale, retail expertise, technology-led delivery and integrated services. Our lean, efficient approach protects margins while improving safety, resilience, compliance and customer experience.

Yes. Mitie is the number one security company in the UK with a 31% market share. However, we are also number one for cleaning, with a 13.2% market share and second for hard FM with a 17% market share. As the UK’s leading facilities management company, we have over 20,000 cleaning colleagues, 5,000+ technical engineers and 800+ fire and security engineers. We self-deliver all our retail facilities management services.

Mitie is the only UK facilities management provider self-delivering all compliance end-to-end. Our compliance expertise spans food safety, refrigeration, fire, water, electrical, air quality and asbestos management. A bespoke digital compliance portal provides live status updates and audit-ready documentation at every location.

Our Mozaic360 and Maximo applications were developed as part of a £165m investment in AI and technology and are crucial to streamlining retail operations with data and intelligence. The applications’ combined functionality gives one window across your retail sites, supporting data-led decision making. We also offer robotic solutions, which can save up to 82% task time and 62.5% energy.

We offer open-book, benchmarked cost intelligence designed to deliver around 22% first-year savings against your baseline, backed by SLA-linked service credits and quarterly value reviews to track savings, manage risk and keep your roadmap on track.

We offer an integrated facilities management solution, with a focus on the needs of the retail sector. We are leaders in the space, currently delivering FM to over 6,000 retail sites. Our integrated delivery and proven retail expertise mean Mitie stands out from our retail facilities management competitors.

Yes. We are the only UK FM provider self-delivering all compliance services across Legionella, fire prevention, security, refrigeration, Terrorism (Protection of Premises) Act / Martyn’s Law, the Worker Protection Act and more. Our integrated services support compliance across high-risk retail locations.

We’re experts in retail store cleaning and shopping centre cleaning that leave your spaces spotless. Our monitoring technology enables demand-led cleaning in high footfall retail areas, delivering coverage where it’s most needed. Combined services further contribute to welcoming environments that increase dwell time and customer loyalty.

Yes. We support retailers to sustainably manage packaging, cardboard, plastics and other waste streams. Our services deliver improved recycling, reduced environmental impact and more efficient waste handling across retail estates. We also offer low-carbon upgrades and energy strategies aligned to net zero goals within the retail sector. Solutions include solar, battery storage, LED and building management programmes. We provide investor-grade reporting for Scope 1, 2 and 3.

We provide named, client-aligned teams that have been vetted through our Procius and UKCRBs services. Retail-focused skills are assured through job-specific learning, as well as health and safety training. Post-mobilisation, an ongoing quarterly business review maintains quality of service across performance, value, risk and future targets. Our dedicated and reliable colleagues contributed to Mitie’s recent +64 Net Promoter Score, which demonstrates widespread customer satisfaction.