Integrated Facilities Management We work closely with our customers to build a deep understanding of their business and align to their strategic goals. Our experience providing a depth and breadth of self-delivered, digitally-led, integrated facilities management services enables us to offer a connected, insight-driven, proactive solution that helps your organisation thrive. 0+ clients in the UK and Ireland 0% of services self-delivered 20-0% savings unlocked through an IFM approach 0 point Net Promoter Score increase in 2 years Our Services Effective Integrated Facilities Management means tailoring our offering and creating solutions unique to the environments, culture and business drivers of each customer. Thanks to our industry expertise, leading technology and data analytics, and best in class strategic partners, we can ensure the quality, performance and innovation of the facilities management services we provide. Integrated Solutions Our Integrated Facilities Management solutions are underpinned by four key pillars: Strategic Account Management, Technology, a ‘One-Team’ approach, and Partnership. Strategic Account Management Our Strategic Account Management model provides a single point of control and accountability for each Integrated Facilities Management contract. This enables our service to continually evolve to meet your changing needs. It also makes us agile and able to change the operational model, delivering innovations and new ways of working as requirements develop over the contract period. The result is a solution that is cost effective, aligned with your strategic direction and is flexible and interchangeable dependent upon your business or building needs. Technology The intelligent use of technology, systems and data analytics enables us to offer you estate-wide transparency of performance, cost of service and compliance. Our proprietary digital platform consolidates and analyses data from across Mitie operations to provide targeted information on the performance of your portfolio. The insights driven by this platform enable proactive decisions, unlock better value, ensure more uptime and deliver greater efficiency. Further embracing digital transformation, our Connected Workspace offering enables us to improve the performance of your buildings, the resilience of your critical infrastructure and the wellbeing and productivity of your people. One Team Our goal is to create one team with a shared vision to deliver exceptional services. Applying this approach and culture at contract level encourages flexibility, reliability and cost-effectiveness. It removes barriers and encourages people to think beyond their specific job role to consider how they can support one another to deliver to our customers and create exceptional workspaces. This culture goes beyond the teams dedicated to your organisation and incorporates our wider business colleagues as well as our supply chain partners. This ensures that you will always benefit from the full extent of industry best practice support. Partnership Developing partnerships with our customers is essential to driving the culture of service transparency and collaboration needed to innovate and evolve facilities management services. By working with us, you will get a partner who takes the time to understand everything about your business, estate and colleagues in order to build a solution tailored exactly to your needs and within your budget. Insights & News Tailor by Service Tailor by ServiceShow allCare & CustodyCleaning & Environmental ServicesConnected WorkspaceDocument ManagementEnergy & CarbonEngineering MaintenanceEngineering ProjectsHealthcare ServicesIntegrated Facilities ManagementIntelligence, Assurance & RiskLandscapesOccupier ServicesSecurity & FireSignature Front of HouseSmart BuildingsTechnical ServicesVettingWaste Tailor by Sector Tailor by SectorShow allCentral & Local GovernmentDefence & AerospaceDistribution & LogisticsEducationFinancial ServicesHealthcareInformation TechnologyLeisure & HospitalityManufacturingPharmaceuticalsProfessional ServicesReal EstateRetailTelecomms & MediaThird SectorTransportUtilities Tailor by Resource Tailor by ResourceShow allArticleAudioBrochureCase studyCompany NewsPress ReleaseReportVideoWhitepaper Reset Press Release 25 February 2020 Mitie bags new security contract with Home Office Mitie has secured a three-year contract to provide security services to the Home Office. Read More Case study 2 February 2020 Intelligence in the capital: An Extinction Rebellion Case Study In October 2019, the climate change activist group Extinction Rebellion planned a mass-mobilisation on an unprecedented scale. It was a well-resourced, highly-coordinated community that planned to descend upon London with the objective to “shut down Westminster”. Read More Case study 2 February 2020 Sky – a ‘One Team’ ethos Signature and Sky have always promoted a ‘One Team’ ethos – this partnership culture has been a fundamental to delivering an exceptional visitor experience. Read More Case study 2 February 2020 Integrated facilities management: Aerospace manufacturer Our client wished to see our facilities managers take a more hands-on role in the day-to-day running of the contract. In response we adopted a Unitary Management model. This has empowered our people, allowing them to deliver services more quickly and efficiently to our client. Read More Case study 2 February 2020 Aston Martin Red Bull Racing To improve Red Bull Racing’s working environment and reduce energy consumption, Mitie undertook a comprehensive Building Use Survey to evaluate occupant usage. Read More Load More Awards & Accreditations Awards Placed 17th and the only FM organisation to qualify. 2019 – Hospitality Assured Best Newcomer, Institute of Hospitality Awards Recognising IFM delivery at Marsh McLennan’s Tower Place HQ 2019 – Gold, Royal Society for the Prevention of Accidents Awarded to Mitie Engineering 2019 – RoSPA Gold Medal, Royal Society for the Prevention of Accidents Awarded to Cumbria Collaboration for achieving six consecutive gold awards Other Awards > Accreditations 2018 – Hospitality Assured World Class Accreditation Awarded to 1Team at Vodafone Other Accreditations > Rolls-Royce has a very close working relationship with Mitie. For us, it’s about customer experience and how the customer perceives performance. Mitie has empowered its Facilities Managers to create one winning team. This efficiency is just one example of how Mitie strives to deliver the exceptional, every day. Rolls–Royce Global Performance Manager, Darren Fox Meet the Team John Wright Group Sales Director John.Wright@mitie.com Beverly Winrow Managing Director, Strategic Accounts Beverley.Winrow@mitie.com James Greer Head of Pricing Strategy James.Greer@mitie.com Alex Miller Head of Bid Strategy Alex.Miller@mitie.com How can we help? If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place. Please fill in our short form and a member of our team will be in touch. 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Other Mitie Services Engineering Projects We offer self-delivered, end-to-end engineering project services, from design and build through to commissioning. An experienced principal contractor, we manage and deliver a wide range of construction and refit work for our customers, right across the commercial, retail, industrial, social and domestic property sectors. Our in-house capabilities and specialist services include consultancy, design, construction, delivery, warranty management, project management and risk management. Find out more
Press Release 25 February 2020 Mitie bags new security contract with Home Office Mitie has secured a three-year contract to provide security services to the Home Office. Read More
Case study 2 February 2020 Intelligence in the capital: An Extinction Rebellion Case Study In October 2019, the climate change activist group Extinction Rebellion planned a mass-mobilisation on an unprecedented scale. It was a well-resourced, highly-coordinated community that planned to descend upon London with the objective to “shut down Westminster”. Read More
Case study 2 February 2020 Sky – a ‘One Team’ ethos Signature and Sky have always promoted a ‘One Team’ ethos – this partnership culture has been a fundamental to delivering an exceptional visitor experience. Read More
Case study 2 February 2020 Integrated facilities management: Aerospace manufacturer Our client wished to see our facilities managers take a more hands-on role in the day-to-day running of the contract. In response we adopted a Unitary Management model. This has empowered our people, allowing them to deliver services more quickly and efficiently to our client. Read More
Case study 2 February 2020 Aston Martin Red Bull Racing To improve Red Bull Racing’s working environment and reduce energy consumption, Mitie undertook a comprehensive Building Use Survey to evaluate occupant usage. Read More
