Integrated Facilities Management

We work closely with our customers to build a deep understanding of their business and align to their strategic goals. Our experience providing a depth and breadth of self-delivered, digitally-led, integrated facilities management services enables us to offer a connected, insight-driven, proactive solution that helps your organisation thrive.

Getting Britain Back to Business: a guide to reopening facilities

After the disruption of COVID-19, organisations must coordinate an efficient, secure and fully supported process for the reopening of facilities.

Mitie have produced a ‘Getting Britain Back to Business’ guide which sets out the steps you need to take for your organisation to return to work safely, productively and efficiently. It aims to provide a measured, coordinated approach, to mitigate risk, to increase resilience and to improve efficiency.

Find out more

Our Services

Effective Integrated Facilities Management means tailoring our offering and creating solutions unique to the environments, culture and business drivers of each customer.

Thanks to our industry expertise, leading technology and data analytics, and best in class strategic partners, we can ensure the quality, performance and innovation of the facilities management services we provide.


clients in the UK and Ireland


of services self-delivered


savings unlocked through an IFM approach


point Net Promoter Score increase in 3 years

Integrated Solutions

Our Integrated Facilities Management solutions are underpinned by four key pillars: Strategic Account Management, Technology, a ‘One-Team’ approach, and Partnership.

Our Strategic Account Management model provides a single point of control and accountability for each Integrated Facilities Management contract. This enables our service to continually evolve to meet your changing needs. It also makes us agile and able to change the operational model, delivering innovations and new ways of working as requirements develop over the contract period.

The result is a solution that is cost effective, aligned with your strategic direction and is flexible and interchangeable dependent upon your business or building needs.

The intelligent use of technology, systems and data analytics enables us to offer you estate-wide transparency of performance, cost of service and compliance.

Our proprietary digital platform consolidates and analyses data from across Mitie operations to provide targeted information on the performance of your portfolio. The insights driven by this platform enable proactive decisions, unlock better value, ensure more uptime and deliver greater efficiency.

Further embracing digital transformation, our Connected Workspace offering enables us to improve the performance of your buildings, the resilience of your critical infrastructure and the wellbeing and productivity of your people.

Our goal is to create one team with a shared vision to deliver exceptional services. Applying this approach and culture at contract level encourages flexibility, reliability and cost-effectiveness. It removes barriers and encourages people to think beyond their specific job role to consider how they can support one another to deliver to our customers and create exceptional workspaces. This culture goes beyond the teams dedicated to your organisation and incorporates our wider business colleagues as well as our supply chain partners. This ensures that you will always benefit from the full extent of industry best practice support.

Developing partnerships with our customers is essential to driving the culture of service transparency and collaboration needed to innovate and evolve facilities management services.

By working with us, you will get a partner who takes the time to understand everything about your business, estate and colleagues in order to build a solution tailored exactly to your needs and within your budget.

Keeping the UK running: responding to the COVID-19 pandemic

Mitie’s role in maintaining critical infrastructure is fundamental. From energy to hazardous waste, critical asset maintenance to cleaning, and security to gritting, the services we provide help keep the UK running. And in these challenging times, we have never been more agile.

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Insights & News

Article 15 September 2020

Mitie awards an extra day of holiday to more than 25,000 frontline heroes

Mitie’s frontline heroes have been working tirelessly to keep the UK running during the pandemic – cleaning supermarkets and hospitals; setting-up drive-in test centres and Nightingale Hospitals; and maintaining production lines in pharmaceutical plants. As a thank you for their efforts, Mitie has awarded an extra day of holiday to more than 25,000 frontline non-management colleagues to enable them to take some additional time out to rest and recuperate.

Awards & Accreditations

2019 – Hospitality Assured Best Newcomer, Institute of Hospitality Awards

Recognising IFM delivery at Marsh McLennan’s Tower Place HQ

2019 – Gold, Royal Society for the Prevention of Accidents – awarded to Mitie Engineering

2019 – RoSPA Gold Medal, Royal Society for the Prevention of Accidents – awarded to Cumbria Collaboration for achieving six consecutive gold awards

Other Awards >

2018 – Hospitality Assured World Class Accreditation – awarded to 1Team at Vodafone

Other Accreditations >

Rolls-Royce has a very close working relationship with Mitie. For us, it’s about customer experience and how the customer perceives performance. Mitie has empowered its Facilities Managers to create one winning team. This efficiency is just one example of how Mitie strives to deliver the exceptional, every day. 

Rolls–Royce Global Performance Manager, Darren Fox

Meet the Team

Beverly Winrow

Managing Director, Strategic Accounts

James Greer

Head of Pricing Strategy

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

Other Mitie Services

Engineering Projects

We offer self-delivered, end-to-end engineering project services, from design and build through to commissioning. An experienced principal contractor, we manage and deliver a wide range of construction and refit work for our customers, right across the commercial, retail, industrial, social and domestic property sectors. Our in-house capabilities and specialist services include consultancy, design, construction, delivery, warranty management, project management and risk management.

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