Supporting multinational organisations at the start of the Middle East conflict

Overview of the challenge

On 28 February 2026, the US and Israel carried out coordinated strike action against a range of military and political targets across Iran. Over the following week, conflict intensified across multiple regions, including the Gulf, Levant, Caucasus and the Eastern Mediterranean. This posed major risks to the international travellers, assets, and events associated with several multinational customers – two of whom had a major footprint in the region and critical levels of exposure to the rapidly developing security situation.

Risks to the companies included physical threats to assets and international travellers, and the logistical challenges of repatriation. Threats to these organisations were further compounded by the volume of attacks specifically targeting international airports and hotel chains, and the widespread issuing of NOTAM airspace closures throughout the region.

Our approach

In the weeks and months preceding the conflict, Mitie’s Intelligence Hub had been closely tracking various indicators regarding the growing likelihood of regional conflict. This allowed customers to take provisional measures to reduce and mitigate exposure risks from the war. Within ten minutes of mainstream media breaking the news, the conflict had been escalated to the Intelligence Hub on-call team and various clients.

Extra resource was rapidly mobilised by the Intelligence Hub, with an additional four analysts delivering rolling 24/7 alerts, customer-specific threat briefings, bespoke traveller monitoring and the continuous triage of a broad range of threats as the situation quickly developed. Initial responses focused mainly on kinetic threats to assets and travellers, airspace closures, carrier cancellations, key geopolitical developments, notable statements, and assessments aligned with customer security concerns.

In the following weeks, the Intelligence Hub delivered daily situational updates and forward-looking assessments. These focused on regional security threats, threats to international travel, and other global impacts from the conflict. These included potential risks to logistical supply chains, energy security, elevated protest activity, and communities across the globe.

“I wanted to express my sincere gratitude for the remarkable dedication and extensive work you put in over the weekend. Your commitment to keeping us informed about the developments in the Middle East has been invaluable, and I truly appreciate the effort and attention you invested. Thank you once again for your outstanding support.”

Senior client for a leading multinational organisation in the insurance sector

The results

Our approach was characterised by the delivery of a dynamic response. We leveraged our 24/7 operational capability to provide a first-class intelligence service aligned with customer security concerns and intelligence requirements. Customers facing risks to assets and travellers were able to leverage real-time intelligence and rolling risk-assessments to support their operational decisions, mitigating risks to their sites and international travellers.

Why choose Mitie Intelligence Risk and Advisory Services

Mitie’s Intelligence, Risk and Advisory Services help you stay one step ahead of evolving threats. Powered by expert analysts and advanced monitoring technology, our Intelligence Hub delivers 24/7 intelligence tailored to your organisation. From crime and activism to global incidents, we provide real-time insights and practical advice to protect your people, assets and operations, enabling you to make informed decisions and build lasting resilience.

Our services

• 24/7 global threat monitoring and alerting service, aligned with customer asset and international travel locations and intelligence requirements.
• Proactive geopolitical risk monitoring focused on future and emerging risks.
• Daily/weekly/monthly/quarterly intelligence briefings aligned with customer intelligence and security requirements.
• Travel risk intelligence – with pre-travel security briefings and targeted in-theatre threat monitoring aligned with customer itineraries.