Managed water services

Taking a collaborative approach to water that works seamlessly in tandem with your facilities management strategy.

Optimise water use from rain to drain

With experts in water supply, reuse, treatment and discharge, who are backed by technology designed to see into the heart of your systems, you can effectively manage water at every point in the cycle. We’ll support you to maintain environmental compliance, reduce your consumption and costs and optimise water use throughout your estate. Our solutions are expertly matched to your specific requirements.

Take care of water retail needs with our licensed services

We handle everything from managing your supply, to making sure you’re on the right tariff.

Gain an approach that’s tailored to your exact needs, offering:

Water service emergencies

Stay compliant with responsible water use

As climate change progresses, it will become increasingly difficult to ensure a secure water supply and maintain environmental standards around drainage and effluent discharge.

Our team will help you understand the regulations you need to meet, conduct risk assessments for potential compliance issues and support you with a plan to maintain standards as guidance evolves.

Water leaking out of a joint in a rusty pipe

Reduce waste and cost throughout your pipes

With full visibility of how water moves through your estate, how it’s used and where you can cut down on consumption, you’ll operate more efficiently and stop paying for water you don’t need.

We also offer advanced leak detection and remediation to make sure all the water that passes through your pipes, stays in your pipes – even if the leak’s hidden deep in your network.

Get the most from your water with optimisation and recycling

By optimising water usage throughout your facility, you can spend less on fresh water and focus on reuse and recycling.

We’ll help you find opportunities to treat effluent more effectively and recycle grey water wherever you can – maximising the potential of every water drop.

A Mitie colleague working on a laptop in a laboratory setting

Consolidate your water services for better visibility and management

Integrate your land and water services for a full lifecycle approach to the way water moves throughout your facilities.

We have specialists who can support your needs from rain to drain and create a full picture of upstream and downstream improvements that will deliver significant impact.

Benefit from specialist services across the integrated Mitie portfolio

By choosing Mitie for your managed water services, you get deep sector expertise in water supply, treatment and optimisation as well as collaboration with experts across other areas, such as electricity supply and waste management.

This provides full visibility and the ability to unify your strategy across your entire estate – and creates opportunities for new efficiencies.

How can we help with retail water management?

Take care of water retail needs with our licensed services

We handle everything from managing your supply, to making sure you’re on the right tariff.

Gain an approach that’s tailored to your exact needs, offering:

Water service emergencies

Stay compliant with responsible water use

Reduce waste and cost throughout your pipes

Get the most from your water with optimisation and recycling

Consolidate your water services for better visibility and management

Benefit from specialist services across the integrated Mitie portfolio

Services in focus

Discover Total Water

Introducing Total Water: complete water expertise from a single access point. Discover every capability you need for smart water management – from influent to effluent, and everything in between.

Find out more

Frequently Asked Questions

Helpful information about Mitie’s water services, solutions and technology and how we can help your organisation.

Does Mitie support sustainable water solutions?

Mitie delivers greywater, rainwater harvesting and efficiency solutions to support sustainability goals.

What water management services does Mitie deliver?

Mitie delivers end to end managed water services, including water hygiene, Legionella compliance, monitoring and efficiency. Services cover supply, treatment, reuse and discharge, using specialist expertise and technology to protect health, meet regulations and manage water efficiently from rain to drain.

How does Mitie help organisations reduce water consumption and costs?

Yes. Mitie helps reduce water use and costs through smart metering, leak detection and advanced monitoring. Insight into water flows identifies inefficiencies, while optimisation and recycling solutions cut waste, lower bills and reduce environmental impact.

How does Mitie ensure water safety and regulatory compliance?

Mitie ensures water safety and compliance by following L8 and HSG274 guidance, supported by accredited specialists and digital monitoring. Risk assessments, compliance planning and expert oversight help organisations meet evolving environmental and regulatory requirements across water supply, drainage and effluent systems.

Does Mitie provide licensed water retail services?

Yes. Mitie manages water retail needs, including supply management, sewerage services, tariff reviews and consolidated billing. This ensures customers are on the right tariff with full visibility across sites.

How does Mitie detect and prevent water leaks?

Mitie offers advanced leak detection and remediation to identify hidden losses within pipe networks. This helps prevent water waste, reduce disruption and avoid paying for water that never reaches its destination.

Can Mitie help recycle and reuse water across an estate?

Yes. Mitie identifies opportunities for greywater reuse and improved effluent treatment. Recycling and reuse strategies reduce reliance on fresh water and maximise the value of every drop used on site.

How do managed water services support sustainability and ESG goals?

Mitie’s managed water services help organisations cut consumption, reduce waste and improve resilience to scarcity. Efficient, compliant water management supports sustainability targets and long term ESG commitments.

Access our official documents and T&Cs

Your resources

Guaranteed Standards Scheme (GSS)

Scheme of Charges, 1 April 2025-31 March 2026

Terms and Conditions for the Supply of Water and Sewerage Services to Business Customers in England, Scotland and Wales

Complaints Procedure for Mitie Water Services

Meet the team supporting retail water

Geoff Smith

Director of Managed Water Services

Jo Dando

Managed Water Services Operations and Compliance Director

Get in touch about your water service needs

If you want to talk to one of our retail water experts about your business’s water service needs, they’re just a couple of clicks away. Fill out the form, and we’ll be in touch.