Front of house
The very best front of house delivery goes above and beyond the basics. You need to be confident that guests are seamlessly managed, your reception is a welcoming environment and spills or security incidents are professionally dealt with.
Through Signature, Mitie’s front of house service, we provide a bespoke, world-class experience to help you make the right impression, from the reception desk to the conference table.
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- 26 June 2023
- 6 July 2020
- Case study
- 2 February 2020
How we can help
Create your Signature experience
Every organisation is unique – and Signature ensures your guest experience reflects your values, culture and brand identity. With services that cover reception and concierge, switchboard, events management, logistics and more, we deliver on those little details that make the difference; from tidying up between meetings to helping your guests find the best route home.
Discover how our partnership with Vodafone has helped the telecoms giant achieve a World Class accreditation from the Institute of Hospitality’s quality standard, Hospitality Assured.
Integrate with facilities management
Whether you choose Signature as a standalone service or as part of an integrated facilities management solution, it’s always delivered with a united approach. Our front of house expertise integrates with our security teams, cleaning and hygiene services, helping you operate more efficiently and cost-effectively and giving you that all-important brand consistency from everyone your colleagues, visitors and guests interact with.
Deploy highly-trained front of house ambassadors
Every member of the Mitie front of house team is Security Industry Authority licensed and trained to the highest standards to ensure they’re the best ambassadors for your business – and they’re well-prepared for everything a busy day at your organisation can throw at them. Their training is regularly updated so they can maximise their skills and potential, providing you with the very best service and long-term loyalty.
Explore our career development journey, which begins the moment a new colleague joins your team.
Optimimise your service with state-of-the-art technology
Mitie’s Science of Service approach is underpinned by the latest technology, helping you create a more efficient approach to the processes supporting your front of house team. We provide the tools you need to streamline and optimise key tasks, from desk and meeting room bookings via the Aria workplace app to guest management system, Proxyclick. That means less manual work for your team, and faster, more intuitive experiences for colleagues and visitors.
Read how we worked with a major UK broadcaster to create a custom visitor management system, booking app and telephony management hub.
Make an impression with plants and decorations
Indoor plants and seasonal displays have a dramatic impact on your lobby and other office areas – and they’re great for supporting mental health and boosting your green credentials. Mitie designs, installs and maintains everything from beautiful vases of flowers to interior tropical plant arrangements, with our trained front of house colleagues ensuring they stay at their best.
We also offer a wide range of attractive seasonal decorations, whether you need trees and garlands at Christmas, lights for Diwali or something specific for a corporate event.
offices covered across the UK
Delivering Signature experiences for organisations across the UK
The front of house team at Sky are my absolute superheroes. They are brand ambassadors to every single person who visit Sky and to all our colleagues who come in every day of the week.Bella Vuillermoz, Director of Property Service Group, Sky TV & Broadband
Awards & accreditations
Our work across industries has received widespread recognition.
2023 IWFM Impact Awards, ‘Workplace Experience’ with Lloyd’s Banking Group – Finalist
2017 UK Customer Focus Award – Winner
2016 UK Customer Satisfaction Awards – Finalist
2015 BIFM Scotland Region Awards – Finalist
2015 BIFM Learning and Career Development, Highly Commended
Our front of house, workplace, and customer service delivery have received highly-regarded accreditation. This includes Hospitality Assured, which provides a continuous improvement and assessment framework, and recognition from the Institute of Customer Service (ICS), which share service initiatives from retail, hospitality and technology sectors.
Some of our teams hold SIA licenses and receive security training to ensure compliance and enable the service resilience team to provide guarding cover.
The Royal Society for the Prevention of Accidents (RoSPA)
Contractors Health and Safety Scheme (CHAS)
NSI NACOSS Gold
NSI EMS ISO14001 2018
NSI OHAS 18001 Gold
NSI ISO 9001 Gold
Bureau Veritas ISO 27001
NSI ARC Gold Scheme 2017
Members of ISO NAC/G/2828 International Organisation for Standardisation
Members of LCPB The Loss Prevention Certification Board
Members of Safety Schemes in Procurement (SSIP)
Members of The Institute of Customer Service
Get in touch
Let’s create a signature front of house experience for your visitors and collegues. Just fill out the form and a member of the team will get right back to you.