News 1 December 2020

Interserve colleagues and customers welcomed to Mitie

  • 1 December 2020 marks the completion of Mitie’s acquisition of Interserve Facilities Management
  • A new operating model will combine the best of both Mitie and Interserve Facilities Management
  • Mitie pledges to shape the future of the industry, with recognition for frontline heroes, industry-leading technology and a focus on sustainability

Today, 1 December, is a landmark for the Facilities Management industry as Mitie and Interserve Facilities Management combine forces. Together, the enhanced Mitie Group creates a business which combines public and private sector expertise with industry-leading technology and sustainability credentials. Mitie is determined to deliver best in class for both its colleagues and customers.

Phil Bentley, Chief Executive, Mitie, said:

“I want to extend a warm welcome to all the new colleagues and clients who are joining Mitie today. I recognise that there is much to do as we bring our two companies together, but I believe that we have an opportunity to shape the future of Facilities Management. By being the voice of the frontline and a standard bearer for the industry, together, we will create a company we can all be proud of.”

Collaborating with clients

Supporting clients, in both the private and public sectors, with essential services remains a core part of Mitie’s offering.

The group will be formed of five divisions:

  • Business Services which includes Security, Cleaning and Office Services
  • Central Government and Defence
  • Communities which will serve Hospitals, PFI Schools, Local Authorities
  • Technical Services including Engineering Services, Energy, Water and Real Estate Services
  • Specialist Services comprising of Mite’s existing Care & Custody, Landscapes and Waste businesses

Mitie has invested heavily in its IT infrastructure over the past three years. Its award-winning technology will underpin the delivery of services, using a range of connected-technology including remote monitoring, real-time analytics, chatbots and energy monitoring. Technology is changing the FM industry and Mitie is at the forefront of this revolution, supporting clients to make workplaces safer, more agile, and more efficient, in the post-COVID-19 world.

The voice of our frontline heroes

Mitie now has 77,500 employees, the majority of which continue to work as frontline heroes, helping to keep the UK running throughout the pandemic and beyond. Recognising the vital services these colleagues provide, Mitie has developed a range of initiatives which offer support, development and opportunity, creating a great place to work for all colleagues.

A range of new industry-leading benefits will be available to all colleagues including life assurance, a 24/7 virtual GP service, and an Employee Assistance Programme, as well as a range of other lifestyle benefits.

Colleagues will also have access to Mitie’s Learning Hub, development programmes, and apprenticeship courses. This investment in learning and development, combined with the Group’s broad range of services and clients across every sector, means there will be even more opportunities for career progression.

In November 2019, Mitie became a Living Wage Foundation Recognised Service Provider. It offers a Real Living Wage based solution for each request for tender, highlighting it as the recommended option, and pays all staff in head office and core functions at least the Real Living Wage. It has also recently made the decision not to bid any new contracts at the National Minimum Wage and will continue this approach moving forwards.

With 250 nationalities represented and the strength of diversity across the business, Mitie is uniquely placed to represent the voice of the UK’s frontline heroes and the exceptional services they provide.

The standard bearer of the industry

Mitie’s commitment to doing the right thing spreads wider than being a responsible employer. Social value and sustainability remain high on its agenda. Mitie’s Plan Zero commitment to achieve net zero carbon emission by 2025 still stands. Whilst delivering on its own goals, Mitie will continue to support customers in developing their own net zero carbon strategies and achieving their sustainability ambitions, in order to tackle the climate crisis together.

By continuing to invest in innovation and technology, Mitie will keep finding new ways to have a positive impact on the planet, for its colleagues and customers, and in the communities in which it serves.  

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