News 10 December 2020

Mitie wins 5-year maintenance contract for UK’s largest telecom estate

  • Mitie has won a competitive retender with Cornerstone, securing a new five-and-a-half-year contract
  • The contract covers maintenance and engineering for 20,000 telecoms assets, including every O2 and Vodafone cell site in the UK

Mitie has successfully won a competitive retender maintenance and engineering contract with Cornerstone. The new contract will last five-and-a-half-years and builds on Mitie’s extensive knowledge of the technical estate, and its deep engineering capabilities.

Cornerstone, a joint venture with Telefonica and Vodafone, is the leading UK mobile infrastructure services company. It provides critical national telecoms infrastructure, managing over 20,000 assets across the UK.

As part of the contract, Mitie will provide planned and reactive maintenance and engineering services to 20,000 telecoms assets on Cornerstone’s network, including every cell site for O2 and Vodafone. These sites are spread across every corner of the UK, from Penzance and Perth, through to Islands and the Highlands. This work will be supported by Mitie’s team of dedicated mobile engineers, including specialist climbing engineers. Mitie will also be working to create a new ‘Telecoms Academy’ to find, inspire and hire the next generation of telecoms talent. This will include working with Cornerstone and DAEL Telecom to create the first Cellular Telecoms Engineering Apprenticeship.

Mitie will deploy its latest industry-leading technology solutions and innovations to make processes more efficient and fully digital. Integrating its best in class live dashboard, Mozaic, into Cornerstone’s own systems, Cornerstone will be able to review the detailed activity log, including number of jobs taking place across its sites, time spent on each task, and job analytics. Mitie will also rollout its dynamic task scheduling software, which uses specialist algorithms to automatically assign jobs to individual engineers based on their current workload, location and the priority of each job.

Through the use of technology, Mitie will also be able to reduce the environmental impact of the contract, by optimising planned maintenance visits, minimising reactive works and reducing the number of engineer visits to site, or ‘truck rolls’, each year.

Carlo Alloni, Managing Director, Technical Services and Integrated Facilities Management, Mitie, said:

“Over the past five years, we have been proud to support Cornerstone and play our part in maintaining the nation’s critical telecoms infrastructure. It’s fantastic to see the hard work of the team rewarded with this new contract. As consumer and workplace behaviour changes, these assets are becoming ever more important to our daily lives. We look forward to continuing to work with the Cornerstone team and bring our industry-leading technology solutions to help keep services running 24/7.”

Denis Coakley, Chief Operating Officer, Cornerstone, said:

“Cornerstone is pleased to partner with Mitie who understands our goals and determination to deliver excellence in telecoms infrastructure management in an innovative way. Our combined industry expertise and our shared ambition will accelerate a step change in the management of mobile passive infrastructure in the UK. We look forward to a successful partnership in the years ahead.”

Read next

See Resource Archive