Rail facilities management
Transform stations into high-performing destinations, reduce carbon emissions and keep everyone safe and comfortable 24/7.
Making rail future-ready
As nationalisation reshapes the rail industry, future-proof your rail network and exceed passenger expectations. Mitie’s intelligence-led rail facilities management services cover cleaning, security, building fit-out, engineering, M&E services and decarbonisation to provide seamless travel experiences.
As a trusted provider to many of the UK’s rail companies, we enable the very highest standards on our railways. Supported by data, our experts will help you manage and maintain your rail infrastructure in stations, concourses, carriages and administrative areas with intelligence-led service scheduling to match demand, including overnight. Improving passenger experiences will boost loyalty and we’ll accelerate your journey towards a greener tomorrow with net zero strategies.
Let’s transform rail travel together.
Improving passenger experience
Make exceptional the standard for every passenger journey with safe, clean, welcoming and efficient stations and trains.
Mitie keeps train station washroom facilities well-stocked with essentials, while our spill-detecting technology directs colleagues so they can take care of hazards promptly. Even in unpredictable weather, we maintain safe concourses and platforms so passengers can get onboard in comfort. And they’re sure of a clean and comfortable carriage for their journey, with our rapid response cleaning services keeping passenger environments fit for service around the clock.
Our services combine everything to make travelling through your network a breeze, including cleaning, security, passenger assistance, winter gritting and pest control.
How we help manage rail facilities
How we help manage rail facilities
Improving passenger experience
Make exceptional the standard for every passenger journey with safe, clean, welcoming and efficient stations and trains.
Mitie keeps train station washroom facilities well-stocked with essentials, while our spill-detecting technology directs colleagues so they can take care of hazards promptly. Even in unpredictable weather, we maintain safe concourses and platforms so passengers can get onboard in comfort. And they’re sure of a clean and comfortable carriage for their journey, with our rapid response cleaning services keeping passenger environments fit for service around the clock.
Our services combine everything to make travelling through your network a breeze, including cleaning, security, passenger assistance, winter gritting and pest control.
A trusted facilities management partner for the rail industry
Services in focus
Turning ordinary rail stations into extraordinary places
Mitie helps to transform stations, platforms and surrounding areas into efficient, safe and sustainable environments. Explore the services that Mitie offers in this interactive PDF.
Frequently Asked Questions about rail facilities management
Helpful information about Mitie’s solutions, support, and how we can help your rail organisation.
Rail facilities management covers a range of contract services that keep rail transport infrastructure running smoothly and safely. It includes soft services such as cleaning, catering, and passenger experience services, alongside hard services including engineering and maintenance of rail infrastructure, such as HVAC servicing, heating and air conditioning, and power and grid services.
These services can be contracted over the full range of rail network environments, from passenger-facing areas like concourses, stations, waiting rooms and washrooms, through to operational and administrative zones such as depots and offices.
Yes, Mitie is a leading provider of integrated facilities management services for the national rail sector in the UK. We are proud to support some of the biggest stations and networks across the country, including TfL, Euston station and Great Western Railway.
Yes, we have significant experience in delivering sustainable waste management services for the UK transport sector. At London Euston, we implemented a new waste system that increased recycling from 10 to 81%, cut costs in half, and reduced collections by 70%. We manage comprehensive waste collection and cleaning across major transport networks, alongside consultancy helping you understand your current waste management and drive meaningful change.
Mitie provides a range of integrated mechanical and electrical (M&E) services for rail stations and platforms, including planned and reactive maintenance, building management systems, and energy decarbonisation infrastructure. This includes installing and maintaining general infrastructure such as CCTV and fire safety systems.
Mitie offers integrated rail engineering and facilities maintenance services at scale, delivering long-term partnerships with major transport providers across the country. Our service provision focuses on technology-enabled and data-driven solutions, with highly trained, expert local professionals delivering best-in-class service on the ground.
Commercial rail cleaning awards and accreditations
Mitie’s work in the rail sector has received widespread recognition.
Lifetime Achievement Award, 2025 Cleaning Excellence Awards: Melanie Hutter at Hitachi Rail
Service of the Year at the Spotlight Rail Awards 2024, awarded to Network Rail and Mitie for their recycling success at Euston Station
Green Apple Environment Award 2024, awarded to Network Rail and Mitie for their efforts in reducing Euston station’s carbon footprint and improving sustainability and waste practices
Kings Cross Station, 2024 Loo of the Year Awards
Rail accreditations
Corporate Member of the London Transport Museum
Safe Contractor approved
Contractors’ Health and Safety Assessment Scheme accredited
Disability Confident accreditation
ISO9001 accredited
ISO14001 accredited
Watch how Mitie helped to reduce waste at London Euston
Meet the team supporting the rail industry
Get in touch about rail services
Whether you need a partner for engineering, staffing, security, cleaning and hygiene or decarbonisation, our experts have the experience you need – and you can get it all in one place. Just reach out for a chat and let’s talk about what Mitie can do for you.