Mitie Client Services

Mitie Client Services

T: +4401179708800  /  E: frontofhouse@mitie.com

Front of house services

When it comes to front of house and corporate reception services, we pride ourselves on bringing together exceptional service, operational excellence and exacting standards. We create exceptional and memorable customer experiences, one guest at a time. Enhancing each customer journey at every touch point throughout your organisation, we offer outsourced reception services, help desk support, switchboard services, and more.

Investing in our front of house services

Our people, the way we hire and the way we train and develop our staff is what makes us different. A truly engaged team member will go above and beyond to provide exceptional customer service and that’s where we excel.

Whether you're looking for helpdesk management, corporate reception or outsourced switchboard services, we can provide you with the excellence you need. 

For us, front of house is a career choice and we nurture the talent we have to really develop their skills.

Our people, your values and a flexible approach to the service you require is what’s going to make your front of house service a success.

  • Institute of Customer Service

    Institute of Customer Service

    Our membership to the Institute of Customer Service demonstrates our passion and commitment to exceptional customer service.

  • BIFM

    BIFM

    We’ve been recognised through multiple award wins from the British Institute of Facilities Management, most recently receiving a Highly Commended award for our learning and development.

  • UK Customer Satisfaction Awards Finalist 2017

    UK Customer Satisfaction Awards Finalist 2017

    We are finalists in the 2017 UK Customer Satisfaction Awards for our Customer Focus.


The team

Rob Daubrey

Operations Director
Client Services


Passionate about people, the service they provide and their development, Rob manages our London operations.

David Swift

Operations Director
Client Services


With an eye for detail and standards and a passion for growing our regional business, David leads our UK operations outside of London.

Victoria Gilmour

Director of Client Services
Client Services


As a founding member of Mitie Client Services, Victoria has extensive industry knowledge, specialist experience and a passion for customer service.


Corporate reception services

We want your visitors and guests to receive a welcome they’ll remember. We want your reception team to be happy and motivated and proud to be the face of your organisation.

We’ll do that by understanding what’s important to you, add our own specialist knowledge and industry best practice and we’ll give your reception team all the support and training they need.

So, whether you have two receptionists on a single site or a large team that’s spread nationally, we’ll tailor a welcome experience that’s right for you.

 


Switchboard services

Your telephony team need the right skill-set and attitude to deliver consistently exceptional service and we know how to achieve that.

We can help if you’re a large multi-national organisation looking for a specialist to manage your global switchboard and helpdesk, or if you’re a smaller company whose receptionists answer the phone and need some expert training.

Our hub in Leeds can house your switchboard off-site or manage your telephony business continuity requirements. We can find the best way to improve productivity through a combination of benchmarking, analytics, technology and training, alongside our extensive industry knowledge and experience.


Customer experience management

Just as reception is the face of your organisation to your customers, FM Customer Service is the face of your property team to your employees.

A floor host, customer services manager or FM co-ordinator provides a valuable extension to your property team; they’re the visible first line assistance for your internal people and a communicative link between your service providers.

Easily combining first class service with a pragmatic approach, they’ll take ownership of all service lines to create a pleasant, safe and productive work environment for your employees.


Meeting room management

Your meeting rooms and how they’re booked and used are unique to your organisation.

You’ll need your meetings to run smoothly and on time but you’ll also want an engaging team who get the finer details right, who are never fazed by last minute changes and for whom great service is a given.

We can manage every step for you, from taking a booking to co-ordinating refreshments and equipment to tidying and setting up between meetings.

We’ll use our knowledge of room booking systems to find the best way to maximise the effectiveness and utilisation of your bookable space.


AV assistance

First-fix AV assistance that’s on hand immediately is one of the ways we’ll make sure your meeting room guests and their hosts receive impeccable service.

Having a meeting room team who can assist with immediate help gives you the assurance that technical issues won’t hamper meeting and event running times.

Whether that’s a meeting room co-ordinator who is occasionally called upon to assist guests with a projector or laptop connection, or a professional technician who sets up video conferencing and large events.

And if it’s a complete AV solution you’re looking for, we’ve partnered with top AV providers to deliver a seamless full service too.


Events management

Our full service events management agency is equipped to plan, manage and deliver exceptional experiences across a range of live events from press launches, seminars, conferences and team building days.

We can support your ad hoc events as and when you need us to. We’ll meticulously plan and manage your event, making sure it’s on time, on budget and, above all, a success.

We’ve worked with clients across the UK and just as with our front of house services, we’ve built our events business on delivering a personalised service that represents your culture and brand.

For our larger clients we can provide a full time on-site events presence. Bringing together all of the expertise we’ve amassed from our events agency with a 100% focus on your business needs, we can help you make the most of your space and deliver exceptional events.