Mitie Signature

Mitie Signature

T: 03306780710  /  E:

Investing in our front of house services

Our service is as individual and unique as a signature.

Your front of house team is the face of your business; they create the atmosphere you want for your environments and welcome your guests with the power to deliver an amazing customer experience.

That’s why they need to be an authentic representation of you and your business.

Authenticity is at the heart of our service; in how we approach every guest, every client, and how we celebrate the individuality and character of our team.

  • Institute of Customer Service

    Institute of Customer Service

    Our membership to the Institute of Customer Service demonstrates our passion and commitment to exceptional customer service.

  • BIFM


    We’ve been recognised through multiple award wins from the British Institute of Facilities Management, most recently receiving a Highly Commended award for our learning and development.

  • UK Customer Satisfaction Awards Winner 2017

    UK Customer Satisfaction Awards Winner 2017

    We won the 2017 UK Customer Satisfaction Awards for our Customer Focus.

Passionate about creating the right lasting impression

Every client we work with is unique, and through understanding your needs and environment we will work proactively in partnership to embody your brand and enhance every customer experience.

Our charismatic team is committed and passionate about what they do. Authentic service is in their DNA and they have a genuine desire to make people feel good. And we’re really proud that our approach to developing our team and delivering this service has been recognised by the Institute of Customer Service, the UK’s professional body for customer service.

We want your visitors and guests to receive a welcome they’ll remember. Whether that’s welcoming them by name, helping them with luggage or providing travel updates that will help their onward journey, our team will have an intuitive connection with your clients’ needs.

There’ll be no robotic scripts or fake smiles. We really will deliver an authentic, versatile, and trusted service.

The Signature Standard

Our Signature Standard ensures that every member of the team delivers a service in harmony with our clients’ values so we can achieve a shared vision; designed to enable and inspire our teams our Signature Standard has clearly defined expectations of the behaviours and competencies of every individual, whatever their role.   

Investing in and developing our people is at the core of what makes us stand out, and we’re proud of the learning and development programmes we have, some of which are the best in our industry.  Our team development takes our people on a journey, raising not only their skill levels but their confidence in delivering an authentic service.

Meet the team

Victoria Gilmour

Director of Client Services

As a founding member of Mitie Signature, Victoria has extensive industry knowledge, specialist experience and a passion for customer service.

James Gilding

Managing Director
Business Services

James joined Mitie 2004.

A professional and helpful voice at the end of a phone

Your telephony team is often the first touch point for your customers so the need for a natural, authentic telephone manner is crucial in creating the right first impression for your business.

We can help if you’re a large multi-national organisation looking for a specialist to manage your global switchboard and helpdesk, or if you’re a smaller company whose receptionists answer the phone and need some expert training.

To ensure you have total business continuity, our hub in Leeds can house your switchboard off-site outside of your normal working hours. We will find the best way to improve productivity through a combination of benchmarking, analytics, technology and training, alongside our extensive industry knowledge and experience.


Collaboration across all service providers through expert coordination

Just as reception is the face of your organisation to your customers, facilities management customer service is the face of your property team to your employees.

A floor host, customer services manager, or FM co-ordinator is a valuable extension to your property team; they’re the visible first line assistance for your internal people and a direct link between your service providers.

Combining top quality service with a pragmatic approach, they’ll take ownership of all service lines to create an enjoyable, safe and productive working environment for your teams.

Efficient management of meeting space for optimum usage

Your meeting rooms and how they’re booked and used are unique to your organisation.

You’ll need your meetings to run smoothly and on time, but you’ll also want an engaging team who get the finer details right, who are never fazed by last minute changes and for whom great service is a given.

We can manage every step for you, from taking a booking to co-ordinating refreshments and equipment to tidying and setting up between meetings.

We’ll use our knowledge of room booking systems to find the best way to maximise the effectiveness of your bookable space.

Technical know-how

First-fix AV assistance that’s on hand immediately is one of the ways we can make sure your meeting room guests and their hosts receive impeccable service.

Having a meeting room team who can assist with immediate help gives you the assurance that technical issues won’t hamper meeting and event running times.

Whether that’s a meeting room co-ordinator who is occasionally called upon to assist guests with a projector or laptop connection, or a professional technician who sets up video conferencing and large events, we can provide the right person.

And if it’s a complete AV solution you’re looking for, we’ve partnered with top AV providers to deliver a seamless full service too.