Our culture
We are driven by a belief that better places lead to thriving communities. It drives us to make places the best they can be for the people that use them.
Better places, thriving communities
When people have better places, they can connect and collaborate, feel safe, and know they belong. We make every place we manage cleaner, more secure and more sustainable – because we care.
Our work touches the lives of over 7.5 million people every day, and we’re part of the communities we serve. Wherever it matters, we’re there, providing services that keep society running. When we look after places, we’re looking after people and communities – unlocking potential, creating connections and building a future where everyone can thrive.
An award-winning place to work
What it’s like working at Mitie
We bring our best, every time. We go above and beyond to get the job done because we care about every interaction. We’re passionate about the work we do and proud of the impact we make.
And we’re experts in our fields who love working together to solve our customer’s’ toughest challenges.
We’re serving our local communities
We create sustainable employment pathways tailored to local needs, with opportunities that are inclusive and empowering. We make sure everyone can make a positive difference in their community – no matter their circumstances.
Every year we dedicate thousands of volunteer hours to local communities and charities. This drives economic and social progress, whether through promoting sustainability, supporting health and wellbeing or tackling inequality.
How we deliver better places for your community
Better places, thriving communities
We believe better places lead to thriving communities. When people have better places, they can connect and collaborate, feel safe and secure, and know they belong. That’s why we make every place we touch safer, cleaner, more secure and sustainable. Because we look after people and communities, not just places.
There are five core values that shape how we behave at Mitie:
Our customers’ business, is our business
We are one Mitie
We are built on integrity and trust
We go the extra mile
Our diversity makes us stronger
We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.
Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.
Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.
We are proud to be recognised as number 10 on the UK Top 50 inclusive companies list.
Find out more about Mitie’s equality, diversity and inclusivity.
Mitie Stars
Our people deliver exceptional services. That’s why we prioritise saying thank you for their hard work.
Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.
Living Wage
We want our people to feel valued – and we understand that fair pay is important to our colleagues.
All colleagues directly employed by Mitie receive the real Living Wage as we are a Recognised Service Provider with the Living Wage Foundation, and we provide a real living wage option for all our new bids and encourage clients to sign up to the real Living Wage where they can.
Apprenticeships
We have over 1,500 apprentices working across our portfolio of contracts.
Since 2021 we have pledged over £2.2m of levy gifting funds to support over 150 external apprentices across 35 organisations with a focus on areas aligned to our ESG strategy.
Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.
Learning Hub
In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.
colleagues in apprenticeships
of colleagues, where Mitie controls salary, paid a Real Living Wage
hours of volunteering by Mitie employees
engagement rate with Mitie’s annual staff survey
Mitie Stars awarded in FY25
of social value contribution in FY25
colleagues have each worked at Mitie for over 40 years
service leavers and veterans employed
Join the Mitie team
Are you interested in joining the UK’s leading facilities management company and working with some of the nation’s largest private and public sector clients?
We strive to create an environment where people from all backgrounds can learn, develop and progress their careers in the company of other extraordinary people. If you want to play a part in helping our communities and customers achieve the exceptional, explore our vacancies below.