Social Value & Responsible Business

As a responsible business that embraces the UN’s Sustainable Development Goals, we seek to unlock social value that creates positive economic, environmental and social impacts. This bold ambition ensures that we play our part in delivering the exceptional, every day for our customers, our people, the communities we support and the world in which we live.

£0bn

of full time employee investment in local areas

0

nationalities represented across Mitie

0

4,084 tonnes of carbon dioxide saved between FY16/17 and FY18/19

£0

of community investment in 2017/18

Mitie’s positive legacy

Our vision is to lead the facilities management industry in creating social value through everyday operations, leaving a lasting legacy for the communities in which we work.

Our mission is to consider ways in which we can maximise social value in both our business operations and our partnerships, to benefit individuals, communities, supply chains and the environment.

Download Mite's Social Value and Responsible Business Charter

Our approach to social value

To ensure maximum positive impact, we break our social value commitments down into five key pillars: Employment, Responsibility, Communities, Environment and Innovation.

We actively promote skills and employment opportunities for all. Whether we are helping ex-offenders or military veterans find new jobs, offering a wide variety of apprenticeships, supporting our diverse community or collaborating to create employment options for under-represented groups, we constantly seek to offer people life-enriching opportunities. We further commit to employing colleagues from the local community first.

We have a robust and responsible supply chain that is trained in social value and engaged in the creation of positive social impacts across all areas of business. Thanks to our partnership with Social Enterprise UK we also support small to medium sized enterprises and voluntary, community and social enterprise organisations whenever we can.

We are an active part of the communities we operate in, helping deliver social value commitments not only for ourselves, but for our customers. We are serious about the commitments we make to those communities, we track the benefits and look to improve wherever we can. We also commit to helping create safer communities for our customers and neighbours.

We buy responsibly, actively protect the environment and create long-term sustainable solutions for ourselves and our customers. Climate change is the biggest challenge to humanity and we believe it is key for all our people to understand our environmental impact. Sustainability is integral to our operations, so we have a Sustainability Management Plan in place that measures us against both our customers’ and our own standards.

View Mitie’s Environmental Sustainability Data >

Mitie has an industry-leading ‘Plan Zero’ commitment, pledging that we will reach net zero carbon emissions by 2025.

Plan Zero is focused around three key pillars, encompassing the key areas of environmental impact for our business, with specific targets to:

  • Eliminate carbon emissions from power and transport
  • Eradicate non-sustainable waste
  • Enhance inefficient buildings to meet the highest environmental standards

Learn more about Plan Zero >

We promote new ideas and find innovative solutions to old problems through the deployment of our leading-edge technology, developed in consultation with our customers and communities. We also commit to finding new ways of delivering social value through innovation and fresh thinking.

Plan Zero

We have launched a new industry-leading ‘Plan Zero’ commitment, pledging that we will reach net zero carbon emissions by 2025.

Plan Zero is focused around three key pillars, encompassing the key areas of environmental impact for our business, with specific targets to:

  • Eliminate carbon emissions from power and transport
  • Eradicate non-sustainable waste
  • Enhance inefficient buildings to meet the highest environmental standards
Learn more

Governance

Championed by Phil Bentley, Mitie CEO, our Social Value and Responsible Business (SV&RB) framework has three levels of governance: a Working Group, chaired by the Head of SV&RB, is overseen by a Sub-committee, chaired by Baroness Couttie. In addition, the Mitie Board reviews the Sub-committee’s progress under a standing agenda item.

Baroness Couttie

Independent Non-Executive Director

Our Commitments

Adhering to our core values including integrity, trust and diversity, we will champion responsible business and commit to the following:

  • We will always employ colleagues from the local community first
  • We will support SMEs and voluntary, community and social enterprise organisations
  • We will create safer communities for our customers and neighbours
  • We will find new and inspired ways of delivering social value through innovation and fresh thinking
  • We will protect and consider the environment

Mitie Foundation

Our social value ambitions are supported by the work of the Mitie Foundation.

Find out more

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

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