Skip to content
Canary Wharf Management Ltd – protecting one of the most iconic property developments in the world
The challenge
Situated across over 97 acres of prime office and retail development, Canary Wharf is one of the most iconic property developments in the world. As such, Security is a major priority for Canary Wharf Management Ltd (CWML).
Canary Wharf’s population is diverse, including:
- Over 120,000 daily workers
- A diverse and growing resident and night-time population
In order to protect and enhance customer experience, an emotionally intelligent approach to security service provision is required.
Solution
Core to our service delivery is a collaborative approach and a commitment to partnership engagement.
Our on-site security team are supervised by the client in-house function employed by CWML. From Mitie’s side, the contract is led by a Strategic Account Director. They are supported by a dedicated HR and Resourcing team that is focussed on attracting, selecting, training and developing great security personnel.
Services provided:
- Security Personnel
- Access Control and CCTV Monitoring of Fire Systems, Pass & Car Park administration
- Relief Concierge cover
- Relief Front of House cover and Special Event cover
Technology:
- Biometric book on/off system
- Body Worn Cameras
- Client-owned CCTV
- Access Control Systems
Outcome
At the end of year 1, our team was over 120 strong, with performance against very stringent Service Levels exceeding client expectations.
Having evidenced excellent service delivery, the contract was developed and the team accordingly increased to 230. The extended contract includes provision of new services, including providing security personnel for key multi-tenanted buildings across the Wharf.
Key to our success has been:
- Our ability to recruit and retain security officers capable of passing stringent client assessments
- A comprehensive on-boarding process and career development platform for all staff
As a result of our collaborative approach, our commitment to partnership engagement and consistent high performance, the contract has been extended.
Read next
Intelligence in the capital: An Extinction Rebellion Case Study
In October 2019, the climate change activist group Extinction Rebellion planned a mass-mobilisation on an unprecedented scale. It was a well-resourced, highly-coordinated community that planned to descend upon London with the objective to “shut down Westminster”.
Lloyd’s of London – combining technology and manpower
A unique security solution that combines technology with manpower, innovation and our GSOC (Global Security Operations Centre).
Bank of England – protecting the world’s 8th largest bank
As the world’s 8th largest bank holding priceless assets, The Bank of England required a corporate security provider to protect its high security environment and List X buildings, working in collaboration with the in-house security team.