Case study 2 February 2020 Canary Wharf Management Ltd – protecting one of the most iconic property developments in the world The challenge Situated across over 97 acres of prime office and retail development, Canary Wharf is one of the most iconic property developments in the world. As such, Security is a major priority for Canary Wharf Management Ltd (CWML). Canary Wharf’s population is diverse, including: Over 120,000 daily workersA diverse and growing resident and night-time population In order to protect and enhance customer experience, an emotionally intelligent approach to security service provision is required. Solution Core to our service delivery is a collaborative approach and a commitment to partnership engagement. Our on-site security team are supervised by the client in-house function employed by CWML. From Mitie’s side, the contract is led by a Strategic Account Director. They are supported by a dedicated HR and Resourcing team that is focussed on attracting, selecting, training and developing great security personnel. Services provided: Security PersonnelAccess Control and CCTV Monitoring of Fire Systems, Pass & Car Park administrationRelief Concierge coverRelief Front of House cover and Special Event cover Technology: Biometric book on/off systemBody Worn CamerasClient-owned CCTVAccess Control Systems Outcome At the end of year 1, our team was over 120 strong, with performance against very stringent Service Levels exceeding client expectations. Having evidenced excellent service delivery, the contract was developed and the team accordingly increased to 230. The extended contract includes provision of new services, including providing security personnel for key multi-tenanted buildings across the Wharf. Key to our success has been: Our ability to recruit and retain security officers capable of passing stringent client assessmentsA comprehensive on-boarding process and career development platform for all staff As a result of our collaborative approach, our commitment to partnership engagement and consistent high performance, the contract has been extended. Read next Case study 2 February 2020 Intelligence in the capital: An Extinction Rebellion Case Study In October 2019, the climate change activist group Extinction Rebellion planned a mass-mobilisation on an unprecedented scale. It was a well-resourced, highly-coordinated community that planned to descend upon London with the objective to “shut down Westminster”. Read More Case study 2 February 2020 Lloyd’s of London – combining technology and manpower A unique security solution that combines technology with manpower, innovation and our GSOC (Global Security Operations Centre). Read More Case study 2 February 2020 Bank of England – protecting the world’s 8th largest bank As the world’s 8th largest bank holding priceless assets, The Bank of England required a corporate security provider to protect its high security environment and List X buildings, working in collaboration with the in-house security team. Read More See Resource Archive
Case study 2 February 2020 Intelligence in the capital: An Extinction Rebellion Case Study In October 2019, the climate change activist group Extinction Rebellion planned a mass-mobilisation on an unprecedented scale. It was a well-resourced, highly-coordinated community that planned to descend upon London with the objective to “shut down Westminster”. Read More
Case study 2 February 2020 Lloyd’s of London – combining technology and manpower A unique security solution that combines technology with manpower, innovation and our GSOC (Global Security Operations Centre). Read More
Case study 2 February 2020 Bank of England – protecting the world’s 8th largest bank As the world’s 8th largest bank holding priceless assets, The Bank of England required a corporate security provider to protect its high security environment and List X buildings, working in collaboration with the in-house security team. Read More
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