Press Release 4 November 2021 Mitie wins new security contract for Westfield London and Westfield Stratford City shopping centres Mitie has won a new three-year security contract with Unibail-Rodamco-Westfield in the UKThe contract will see Mitie colleagues deliver security services, including site patrols and control room management, for Westfield London and Westfield Stratford City, Europe’s two largest shopping centresTechnology and sustainability will be central to the contract, with Mitie committing to using electric vehicles and sustainable uniforms, as well as rolling out its Merlin 24/7 technology solution Mitie has won a new three-year contract with Unibail-Rodamco-Westfield (URW) to deliver security services, including site patrols and control room management, for Westfield London and Westfield Stratford City, Europe’s two largest shopping centres. As part of the contract, Mitie will provide bespoke training to all 230 Mitie Security Officers on site to ensure that they have the latest expertise on how to deliver security services for retail spaces. Officers will also receive ‘guest service training’, giving them the skills to be able to support members of the public and respond to any issues. This will play a key role in ensuring that customers have a positive experience at the shopping centres. Mitie and URW have also committed to putting sustainability at the heart of operations by using only zero emission electric vehicles to help cut carbon emissions from transport on site. In addition to this, all Mitie colleagues will be provided with sustainable uniforms that are recycled once they are no longer needed, and the contract will see the creation of a paperless office for the Mitie team. Technology will be embedded in the contract, with Mitie rolling out its Merlin 24/7 solution. Through this app, Mitie’s Security Officers at Westfield London and Westfield Stratford City will receive real time insights and updates to their mobile devices on relevant security issues. The updates will be supported by intelligence from security analysts both at Mitie’s Global Security Operations Centre (GSOC) and URW’s in house team. The system will also be used to share best practice and recommendations to the Security Officers on the ground. “We’re extremely excited to have started our partnership with Unibail-Rodamco-Westfield with this new contract to deliver security services for their shopping centres in London. As experts in providing security services to many retail and public space customers, we look forward to using our industry-leading technology to support our frontline colleagues, helping create safe and secure environments for Westfield customers and ensuring they continue to have a great experience.”Jason Towse, Managing Director, Business Services, Mitie Notes to editors About Mitie Founded in 1987, Mitie’s job is to look after places where Britain works and is the leading facilities management company in the UK. We offer a range of services to Central Government and Defence customers; Communities (Healthcare, Education and Local Authorities); and Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) to Private Sector clients in Financial Services, Manufacturing, Transport, Retail and Telecoms and increasingly to the public sector. Finally, our Specialist Services (Care & Custody, Landscapes and Waste Management) division serves both the public and private sector in these niche businesses. Mitie acquired Interserve’s FM business in December 2020 and now employs 75,000 people we are the champion of the ‘Front-Line Heroes’ who have kept Britain working during the COVID-19 pandemic. We take care of our customers’ people and buildings, through the ‘Science of Service’, delivering essential services and deploying industry leading technology to create safe and effective workspaces. The business continues to execute its technology-led strategy and in the past six months has received multiple awards. Read next Press Release 12 November 2020 Mitie launches five step guide to net zero with Plan Zero Playbook Mitie has launched the Plan Zero Playbook, a step-by-step guide to reaching net zero carbon emissions Read More Report 2 February 2020 Digital Transformation: is Facilities Management ready? Download our report to help cut through the noise in the market, benchmark yourself against your peers and make more informed decisions about your facilities management and corporate real estate strategy and the role digital transformation might play in it. Read More Report 6 July 2021 Social Value Report 2021 Mitie has launched its 2021 Social Value Report which outlines the excellent progress made across all areas of Mitie’s ESG Strategy. Read More Article 24 November 2021 Answering the demand of the National Standards of Healthcare Cleanliness Discover how we work in partnership with our customers implementing the National Standards of Healthcare Cleanliness in our thought leadership article by Martyn Hearn Read More See Resource Archive
Press Release 12 November 2020 Mitie launches five step guide to net zero with Plan Zero Playbook Mitie has launched the Plan Zero Playbook, a step-by-step guide to reaching net zero carbon emissions Read More
Report 2 February 2020 Digital Transformation: is Facilities Management ready? Download our report to help cut through the noise in the market, benchmark yourself against your peers and make more informed decisions about your facilities management and corporate real estate strategy and the role digital transformation might play in it. Read More
Report 6 July 2021 Social Value Report 2021 Mitie has launched its 2021 Social Value Report which outlines the excellent progress made across all areas of Mitie’s ESG Strategy. Read More
Article 24 November 2021 Answering the demand of the National Standards of Healthcare Cleanliness Discover how we work in partnership with our customers implementing the National Standards of Healthcare Cleanliness in our thought leadership article by Martyn Hearn Read More