The Science of Service

The Science of Service Story

Redefining an industry starts with a restless desire to create something better.

At Mitie, we recognised it was time to rewrite the rules of Facilities Management. We saw the value of combining innovation with intelligence, applying the power of technology to create lasting impact for people and planet.

After all, buildings and workspaces are about so much more than the walls around them.
It’s the people within them, the progress they enable, the environment that surrounds them, and the communities they serve, that give them meaning. It was time to rethink these spaces for the future.

So, we’ve reframed the conversation – from short-term savings to long-term value, and from quick wins to lasting positive change.

We’ve pushed the boundaries of what technology can do to transform our business and what we can do for you. We’ve challenged ourselves to go beyond the status quo, investing in the creation of the most innovative and intelligent cloud-based platforms. Unrivalled in our industry.

We call this the Science of Service®.

Because there’s a science to keeping infrastructure running; to making spaces flex to changing needs; to keeping people safe and supporting them to be more productive. And there’s a science to having the instant reassurance that a job has been done, and to having total transparency of your operations.

There’s a science to knowing what’s around the corner, and how to respond. Whether that’s processing over 8 million data points every day delivering the intelligence to help you make smarter decisions faster, or the innovation we bring in achieving the most ambitious decarbonisation targets.

Through the Science of Service, our dedicated people deliver the exceptional every day for you. It’s creating more rewarding careers and giving our workforce the skills to build a better future.

Our vision for how we can make things better: for you, your people and for the world we all live in, inspires us every day.

This is the Science of Service.

This is just the start.

Watch the Science of Service Video

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The Science of Service in Healthcare

Explore our Science of Service ethos, and how our exceptional colleagues and leading technologies work together to support the NHS, ensuring every space is clean, efficient and welcoming for healthcare workers and their patients.

Cleaning and Hygiene Centre of Excellence

As part of Mitie’s continued commitment to excellence in cleaning and hygiene, we have opened the door to our Centre of Excellence, based at our brand-new premises in Birmingham. A centrepiece of Mitie Cleaning & Hygiene Services, this purpose-built experience showcases our wide-ranging capabilities, the excellence of our people and processes, our commitment to innovation, and brings the science of cleaning to life.

Decarbonisation, Delivered

We make decarbonisation of your built environment and fleet simple. Through our Plan Zero approach, you’ll reduce your carbon emissions, save costs and secure your energy supply.

How can we help?

If you’re looking for more information on the Science of Service, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

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