The Science of Service Story
Powered by technology. Driven by data. Made exceptional by people.Explore the Science Lab
Redefining an industry starts with a restless desire to create something better.
At Mitie, we recognised it was time to rewrite the rules of Facilities Management. We saw the value of combining innovation with intelligence, applying the power of technology to create lasting impact for people and planet.
After all, buildings and workspaces are about so much more than the walls around them.
It’s the people within them, the progress they enable, the environment that surrounds them, and the communities they serve, that give them meaning. It was time to rethink these spaces for the future.
So, we’ve reframed the conversation – from short-term savings to long-term value, and from quick wins to lasting positive change.
We’ve pushed the boundaries of what technology can do to transform our business and what we can do for you. We’ve challenged ourselves to go beyond the status quo, investing in the creation of the most innovative and intelligent cloud-based platforms. Unrivalled in our industry.
We call this the Science of Service®.
Because there’s a science to keeping infrastructure running; to making spaces flex to changing needs; to keeping people safe and supporting them to be more productive. And there’s a science to having the instant reassurance that a job has been done, and to having total transparency of your operations.
There’s a science to knowing what’s around the corner, and how to respond. Whether that’s processing over 8 million data points every day delivering the intelligence to help you make smarter decisions faster, or the innovation we bring in achieving the most ambitious decarbonisation targets.
Through the Science of Service, our dedicated people deliver the exceptional every day for you. It’s creating more rewarding careers and giving our workforce the skills to build a better future.
Our vision for how we can make things better: for you, your people and for the world we all live in, inspires us every day.
Powered by technology. Driven by data. Made exceptional by people.
This is the Science of Service.
This is just the start.
Watch the Science of Service Video
The healthcare industry moves at an incredible pace. Facilities management healthcare needs to be flexible to respond to rapidly changing environments. Find our more about our healthcare services.
Cleaning and Hygiene Centre of Excellence
As part of Mitie’s continued commitment to excellence in cleaning and hygiene, we have opened the door to our Centre of Excellence, based at our brand-new premises in Birmingham. A centrepiece of Mitie Cleaning & Hygiene Services, this purpose-built experience showcases our wide-ranging capabilities, the excellence of our people and processes, our commitment to innovation, and brings the science of cleaning to life.
Mitie’s knowledge of customer estates, combined with our ability to execute a zero carbon strategy from assessment through to delivery is, we believe, unrivalled. We help organisations go further, faster, for less. This is Plan Zero
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