Our premise is simple: we work to deliver the exceptional, every day.

Delivering the exceptional, every day

It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be.

We are a trusted partner, using our expertise, care, technology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do.


increase in Employee Engagement over the last 3 years


Long Service Milestones celebrated


people employed above the current UK retirement age of 65


reduction in employee turnover over the last 2 years


people received a Mitie stars award


reduction in mean bonus pay gap


reduction in accidents in the workplace over the last 2 years


total savings for our colleagues on MiDeals

How we deliver the exceptional, every day

Our culture is underpinned by our Purpose and Promises.

Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.

Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.

Promise to our colleagues:
A place to work where you can thrive and be your best every day.

There are five core values that shape how we behave at Mitie:

  • We are one Mitie
  • We are built on integrity and trust
  • We go the extra mile
  • Our diversity makes us stronger
  • Our customers’ business, is our business

We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.

Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.

Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.

We are proud to be recognised as number 6 on the UK Top 50 inclusive companies list.

As at 5th April 2020, the median pay gap for Mitie Group plc was 6.4% (versus 4.6% the previous year) which compares favourably with the UK national median pay gap of 15.5%. Our mean gender pay gap has also decreased to 7.7% (versus 10.4% the previous year).

In December 2020 Mitie acquired Interserve Facilities Management Ltd so our 2020 report also includes gender pay data for the legal entities within Interserve (ISV) with over 250 colleagues. The ISV mean gender pay gap has decreased to 17% (versus 18.3% the previous year) and the median pay gap decreased to 12.5% (versus 13.9% the previous year).

Whilst this is a positive step in the right direction, we are not complacent and are committed to continuing our efforts to further reduce the gap by focusing on programmes that can really make a difference.

Our efforts over the past 12 months continue to centre around four areas. These form part of our long-term, sustainable approach focused on improving the representation of women, and all under-represented groups, across all organisational levels. They are as follows:

  1. Leadership:Enabling more women into leadership positions through targeted development interventions for female talent;
  2. Resourcing:Ensuring our resourcing is fully inclusive and we are hiring from a diverse talent pool;
  3. Career Development:Taking action that supports the career progression of underrepresented groups; and
  4. Reward & Recognition:Offering a powerful, engaging, and diverse reward & recognition proposition that rewards the right behaviour and celebrates inclusion.

More information is provided in our 2020 Gender Pay Gap Report >

Mitie Stars
Our people deliver the exceptional every day. That’s why we prioritise saying thank you for their hard work.

Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.

Living Wage
We want our people to feel valued – and we understand the role that wages play in that.

All colleagues based at Mitie offices receive the real Living Wage and we are working towards becoming a Recognised Service Provider with the Living Wage Foundation by 2020.

We have over 570 apprentices working across our portfolio of contracts.

In the last financial year, we paid £5m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business.

Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.

Learning Hub
In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.

I love the people here. My manager and my team make me want to put in the extra effort to get the job done. I enjoy working here and that is really important to me.

Mitie colleague, Employee Survey feedback

Every day is different and brings challenges to overcome. I like to think we are proactive in our approach rather than reactive…and ask the hard questions when needed.

Mitie colleague, Employee Survey feedback

Mitie gave me confidence to work in different roles and helped me when I really needed it.

Mitie colleague, Employee Survey feedback

My manager is really approachable and has helped me learn new skills. I love working for Mitie and in my 20 years of working full time I can easily say that this is the best company I have worked for.

Mitie colleague, Employee Survey feedback

It is like working for a family.

Mitie colleague, Employee Survey feedback

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

If you have a supplier enquiry, please visit our dedicated portal on