Culture

Our culture is underpinned by our Purpose and Promises.

Purpose:
Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.

Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.

Promise to our colleagues:
A place to work where you can thrive and be your best every day.

There are five core values that shape how we behave at Mitie:

• We are one Mitie
• We are built on integrity and trust
• We go the extra mile
• Our diversity makes us stronger
• Our customers’ business, is our business

We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.

Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.

Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.

We are proud to be recognised as number 6 on the UK Top 50 inclusive companies list.

As at 5th April 2021 (the snapshot date for this report), the Mitie median gender pay gap was 5.4% which continues to compare favourably with the UK national pay gap of 15.4%. The Mitie mean gender pay gap was 8.6%.

At Mitie, we strongly believe that being transparent about the diversity and pay of our workforce is an important step towards creating meaningful change. Like many other organisations, we believe that Ethnicity Pay Gap reporting is a fundamental step on the journey to improving workplace equality, we are therefore voluntarily disclosing our ethnicity pay gap this year. As at 5th April 2021, the Mitie median ethnicity pay gap was 2.8%.

We remain committed to continuing our efforts in reducing our pay gap by focusing on programmes that can really make a difference. Our efforts over the past 12 months continue to centre around four areas. These form part of our long-term, sustainable approach focused on improving the representation all under-represented groups across all organisational levels. They are as follows:

1. Leadership: Enabling more under-represented groups into leadership positions through targeted development interventions;
2. Resourcing: Ensuring our resourcing is fully inclusive and we are hiring from a diverse talent pool;
3. Career Development: Taking action that supports the career progression of under-represented groups; and
4. Reward & Recognition: Offering a powerful, engaging, and diverse reward & recognition proposition that rewards the right behaviour and celebrates inclusion.

Complementary to these four areas, we have recently outlined our new Equality, Diversity and Inclusion strategy and have revised our pre-existing Equality, Diversity and Inclusion policy, to ensure that our plans enable us to continue to improve our workplace equality and diversity.

More information is provided in our 2021 Gender Pay Gap Report >

Mitie Stars
Our people deliver the exceptional every day. That’s why we prioritise saying thank you for their hard work.

Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.

Living Wage
We want our people to feel valued – and we understand that fair pay is important to our colleagues.

All colleagues directly employed by Mitie receive the real Living Wage as we are a Recognised Service Provider with the Living Wage Foundation, and we provide a real living wage option for all our new bids and encourage clients to sign up to the real Living Wage where they can.

Apprenticeships
We have over 570 apprentices working across our portfolio of contracts.

In the last financial year, we paid £5m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business.

Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.

Learning Hub
In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.