Our premise is simple: we work to deliver the exceptional, every day.
Together we are Mitie
Working at Mitie isn’t just a ‘job’. Everyone who wears our logo is part of something much bigger – together, our work makes a positive difference to millions of people, each day, every day.
Our exceptional colleagues are at the heart of what we are, and we share their stories about their journey at Mitie.Read their stories
Delivering the exceptional, every day
It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be.
We are a trusted partner, using our expertise, care, technology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do.
increase in Employee Engagement over the last 3 years
above the current
age of 65
employee turnover over the
last 2 years
people received a Mitie stars award
over the last
total savings for
How we deliver the exceptional, every day
Our culture is underpinned by our Purpose and Promises.
Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.
Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.
Promise to our colleagues:
A place to work where you can thrive and be your best every day.
There are five core values that shape how we behave at Mitie:
- We are one Mitie
- We are built on integrity and trust
- We go the extra mile
- Our diversity makes us stronger
- Our customers’ business, is our business
We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.
Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.
Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.
We are proud to be recognised as number 6 on the UK Top 50 inclusive companies list.
As at 5 April 2022 (the snapshot date for this report), the Mitie median gender pay gap has increased slightly to 6.8% (from 5.4%) but is still below the UK average of 14.9% (ONS). The mean pay gap is 11.96%.
At Mitie, we strongly believe that being transparent about the diversity and pay of our workforce is an important step towards creating meaningful change. For the second year we are voluntarily disclosing the ethnicity pay gap as at 5 April 2022. We have followed the same reporting methodology used to report our statutory gender pay gap when calculating the ethnicity pay gap.
Our median ethnicity pay gap, which is the difference in the midpoints of the ranges of hourly rates of pay for white and racially diverse colleagues has reduced from 2.8% in 2021 to 1.1%.
Representing colleagues from all walks of life including 149 nationalities, over 20,000 females, colleagues living with disabilities and neurodiversity, colleagues identifying as LGBTQ+, parents, carers, veterans, and reservists. We welcome the different experiences, insights, skills and expertise our colleagues bring, helping us deliver the exceptional, every day. We recognise that our diversity makes us stronger.
Our ambition is to represent the diversity of our communities and customers among our workforce, from the frontline to the boardroom, by 2025. To achieve this we have set ourselves some bold commitments. We continue to make solid progress against our Equality, Diversity and Inclusion goals which support our aspiration to be the destination employer in the facilities management industry.
Our people deliver the exceptional every day. That’s why we prioritise saying thank you for their hard work.
Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.
We want our people to feel valued – and we understand that fair pay is important to our colleagues.
All colleagues directly employed by Mitie receive the real Living Wage as we are a Recognised Service Provider with the Living Wage Foundation, and we provide a real living wage option for all our new bids and encourage clients to sign up to the real Living Wage where they can.
We have over 570 apprentices working across our portfolio of contracts.
In the last financial year, we paid £5m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business.
Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.
In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.
I love the people here. My manager and my team make me want to put in the extra effort to get the job done. I enjoy working here and that is really important to me.Mitie colleague, Employee Survey feedback
Every day is different and brings challenges to overcome. I like to think we are proactive in our approach rather than reactive…and ask the hard questions when needed.Mitie colleague, Employee Survey feedback
Mitie gave me confidence to work in different roles and helped me when I really needed it.Mitie colleague, Employee Survey feedback
My manager is really approachable and has helped me learn new skills. I love working for Mitie and in my 20 years of working full time I can easily say that this is the best company I have worked for.Mitie colleague, Employee Survey feedback
It is like working for a family.Mitie colleague, Employee Survey feedback
This is Shani Williamson’s story, Stores Person at Mitie. Shani wanted a career change but thought apprenticeships were just for school leavers, until she saw her ideal opportunity with Mitie. Having completed her apprenticeship,…
Mitie has welcomed 50 new apprentices to its workforce The new starters will undertake a range of programmes including engineering, fire and security, and project management Learning to provide essential green skills, Mitie’s new…
Mitie took home the silver award in the ‘Community Programme of the Year’ category The award recognises Mitie’s approach to volunteering in schools, which is part of its wider community support programme, Giving Back…
2022 ESG report released detailing how Mitie hit all 13 ESG targets for the year, putting Mitie on track to meet its overall 2025 ESG goals Environmental highlights include saving customers 375,000 tonnes of…
Mitie worked with humanitarian partners Stronghold Global to pack an articulated lorry full of essential hygiene equipment supplies Equipment including sanitiser, gloves, and coveralls has been transported to the GE Operator Humanitarian Centre in…
Mitie has passed the £1 million milestone for its Apprenticeship Levy gifting, committing to support a range of SMEs across England since January 2021. Through this gifting programme, Mitie will support more than 70 apprenticeships, many of which are new roles and predominantly technical apprenticeships.
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Social Value & Responsible Business
As a responsible business that embraces the UN’s Sustainable Development Goals, we seek to unlock social value that creates positive economic, environmental and social impacts.
The Mitie Foundation exists to provide varied life opportunities for disadvantaged groups within the communities we are proud to operate in.
How can we help?
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