Culture Our premise is simple: we work to deliver the exceptional, every day. Delivering the exceptional, every day It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be. We are a trusted partner, using our expertise, care, technology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do. 0% increase in Employee Engagement 0 Long Service Milestones celebrated 0 people employed above the current UK retirement age of 65 0% reduction in employee turnover over the last 2 years 0+ people received a Mitie stars award 0% reduction in mean bonus pay gap 0% reduction in accidents in the workplace over the last 2 years £0 total savings for our colleagues on MiDeals How we deliver the exceptional, every day Our Purpose & Promises Our culture is underpinned by our Purpose and Promises. Purpose: Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day. Promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day. Promise to our colleagues: A place to work where you can thrive and be your best every day. Our Values There are five core values that shape how we behave at Mitie: We are one Mitie We are built on integrity and trust We go the extra mile Our diversity makes us stronger Our customers’ business, is our business Diversity & inclusion We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress. Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments. Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group. We are proud to be recognised as number 6 on the UK Top 50 inclusive companies list. Gender Pay Gap Women account for 32% of our workforce. We now have gender parity on our Board of Directors while, as of 2019, women account for 11% of our Executive Leadership Team and 24% of our Group Leadership Team. Mitie Group is required to publish data on two legal entities, Mitie Limited and Mitie Property Services (UK) Limited. In the first year of reporting, between 5 April 2017 and 5 April 2018, our gender pay gap dropped from 16% to 13.8% and our bonus gap from 71% to 47.3%. While this is an improvement, we know we still have work to do. To this end, we have enhanced our maternity pay offering, introduced flexible working and set a strategic objective to increase the number of women entering science, technology, engineering and mathematics (STEM) roles. Our new people system improves the way we measure gender and job level reporting. View our 2018/19 Gender Pay Gap Report Rewarding our people Mitie Stars Our people deliver the exceptional every day. That’s why we prioritise saying thank you for their hard work. Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues. Living Wage We want our people to feel valued – and we understand the role that wages play in that. All colleagues based at Mitie offices receive the real Living Wage and we are working towards becoming a Recognised Service Provider with the Living Wage Foundation by 2020. Learning & development Apprenticeships We have over 400 apprentices working across our portfolio of contracts. In the last financial year, we paid £4.7m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business. Mitie Sales Academy In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding. Learning Hub In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences. I love the people here. My manager and my team make me want to put in the extra effort to get the job done. I enjoy working here and that is really important to me. Mitie colleague, Employee Survey feedback Every day is different and brings challenges to overcome. I like to think we are proactive in our approach rather than reactive…and ask the hard questions when needed. Mitie colleague, Employee Survey feedback Mitie gave me confidence to work in different roles and helped me when I really needed it. Mitie colleague, Employee Survey feedback My manager is really approachable and has helped me learn new skills. I love working for Mitie and in my 20 years of working full time I can easily say that this is the best company I have worked for. Mitie colleague, Employee Survey feedback It is like working for a family. Mitie colleague, Employee Survey feedback Related news Press Release 7 February 2019 Mitie sets a new standard for maternity pay Mitie has enhanced its maternity benefits to offer more support for new mothers and those returning to work following maternity leave. Read More Press Release 21 May 2019 Mitie brings Pride to Birmingham’s bus stops For the second year running, Mitie has donated its time and services to WMCA to help get the city in the Pride spirit by transforming bus shelters and signs with a rainbow upgrade. Read More You may also be interested in Social Value & Responsible Business As a responsible business that embraces the UN’s Sustainable Development Goals, we seek to unlock social value that creates positive economic, environmental and social impacts. Mitie Foundation The Mitie Foundation exists to provide varied life opportunities for disadvantaged groups within the communities we are proud to operate in. Mitie News How can we help? If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place. Please fill in our short form and a member of our team will be in touch.