Care & Custody

We are specialists in the delivery of custodial services. A strategic partner to the Home Office, we support them in their work to effectively manage the immigration detention estate and flows of detainees in and out of the country, whilst upholding the welfare of those in our care at all times.

We provide secure escorting services throughout the UK and overseas. This involves securely escorting detainees around the immigration estate and back to their home countries of origin on scheduled and charter flights.

We also manage holding rooms and short term holding facilities at multiple air/sea ports and reporting centres throughout the UK, working closely with Border Force.

We deliver critical medical support services into police custody suites and sexual assault referral centres across 12 Police forces in England and Wales. These include two integrated forensic medical and Liaison & Diversion contracts and services, delivering adult and youth comprehensive services across key points of intervention in the criminal justice system and addressing a wide range of health issues and vulnerabilities which assist in the reduction of reoffending. In fact, we secured the first ever integrated forensic medical examination and Liaison and Diversion contract with Greater Manchester Police.

We have successfully implemented a nurse-led model to provide healthcare services in custody. This approach offers better career pathways for our skilled employees, increased timeliness to attend call-outs, improved services and better value for money for our customers.

We have also expanded into the delivery of custodial detention services on behalf of the Police.

The provider of our SARC forensic services, Mitie Care & Custody has not yet been inspected by the Care Quality Commission. Once inspection has been completed we will provide a copy of our published report.

Working with the HM Prison Service, we’ve developed an integrated approach to facilities management. Our innovative approach is flexible and applicable across the whole range of HMPS custodial environments.

We deliver a full range of facilities management services at a number of prisons on behalf of the Ministry of Justice including cleaning, catering, soft and hard facilities management.

Looking after the facilities management of these sites to a high standard means our customer can focus on what is really important to them – the welfare and security of those in their care.