Care & Custody

We deliver a range of critical public services to vulnerable adults within the immigration, justice and care sectors. We believe public services should drive positive outcomes for citizens, as well as best value. Our people work closely with those in our care to ensure they are kept safe and treated with respect and dignity.

Our Services

We are the largest provider of immigration removal centre management and operations and secure escorting services (in-country and overseas) for the Home Office, caring for over 13,000 detainees. We also deliver prison facilities management services for the Ministry of Justice and secure health services to over 60 police custody suites across England and Wales.

Visitor Information

Maintaining contact with family and friends is important to everyone within our immigration removal centres. Key information on visiting times, policies and the booking process is available on our visitors pages.

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people delivering public services


detainees from over 85 countries in our care throughout FY19


medical examinations completed per week


Customer satisfaction score across prison facilities management sites

Transforming public services

We deliver a range of care and custodial services for the Home Office, Ministry of Justice, NHS England and Police bringing private sector innovation to critical public services delivery.

We are specialists in the delivery of custodial services. A strategic partner to the Home Office, we support them in their work to effectively manage the immigration detention estate and flows of detainees in and out of the country, whilst upholding the welfare of those in our care at all times.

We provide secure escorting services throughout the UK and overseas. This involves securely escorting detainees around the immigration estate and back to their home countries of origin on scheduled and charter flights.

We also manage holding rooms and short term holding facilities at multiple air/sea ports and reporting centres throughout the UK, working closely with Border Force.

We deliver critical medical support services into police custody suites and sexual assault referral centres across 12 Police forces in England and Wales. These include two integrated forensic medical and Liaison & Diversion contracts and services, delivering adult and youth comprehensive services across key points of intervention in the criminal justice system and addressing a wide range of health issues and vulnerabilities which assist in the reduction of reoffending. In fact, we secured the first ever integrated forensic medical examination and Liaison and Diversion contract with Greater Manchester Police.

We have successfully implemented a nurse-led model to provide healthcare services in custody. This approach offers better career pathways for our skilled employees, increased timeliness to attend call-outs, improved services and better value for money for our customers.

We have also expanded into the delivery of custodial detention services on behalf of the Police.

The provider of our SARC forensic services, Mitie Care & Custody has not yet been inspected by the Care Quality Commission. Once inspection has been completed we will provide a copy of our published report.

Working with the HM Prison Service, we’ve developed an integrated approach to facilities management. Our innovative approach is flexible and applicable across the whole range of HMPS custodial environments.

We deliver a full range of facilities management services at a number of prisons on behalf of the Ministry of Justice including cleaning, catering, soft and hard facilities management.

Looking after the facilities management of these sites to a high standard means our customer can focus on what is really important to them – the welfare and security of those in their care.

Insights & News

Article 25 November 2021

Mitie wins prestigious IWFM and Green Apple awards for Plan Zero initiative and is in the running to land more

Mitie is a recipient of the revered IWFM Impact Award for Positive Climate Action 2021.
The award recognises Plan Zero, Mitie’s ambitious 2025 net zero operational carbon target celebrating the significant progress Mitie has already made in reducing emissions. IWFM also identifies how Plan Zero is using Mitie’s in-house expertise to deliver solutions for clients, saving customers 353,000 tonnes of carbon.

Meet the Team

Danny Spencer

Managing Director, Care & Custody

Ben Saunders

Director of Business Development

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

If you have a supplier enquiry, please visit our dedicated portal on

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