Case study 2 February 2020

Argos – an evolving relationship

The challenge

Our relationship with Argos, formerly part of Home Retail Group, dates back over 10 years.

Initially a traditional manned guarding contract, following several years of great partnership, VSG (a Mitie company) were approached about outsourcing the in-house Security Solutions Team and locating them at one central location.


We were able to transfer the in-house team and base them at our Northampton HQ. This provided Argos with a single centre of contact for any security issue – initially, the Security Solutions Helpdesk provided the following functions:

  • Incident response during trading hours
  • Escalation management to board level
  • Store liaison and support
  • Helpdesk function for Security Systems issues.

Over time, the the contract has evolved with new services added and cost efficiencies realised. In 2015, our contract was extended to provide a holistic security solution for the Argos estate. This includes:

  • Specialised retail, distribution and corporate guarding
  • Ad Hoc Guarding
  • Remote monitoring for all locations
  • Security systems installation, design and install for the entire estate
  • Store Closures services
  • Key holding, emergency response and mobile patrols
  • Vacant property inspections


Our initial solution provided the following benefits:

  • Reduced management time
  • 24/7/365 helpdesk function with support from our ARC out of hours
  • 33% saving compared to the legacy solution
  • Process efficiency – e.g. direct deployment and tracking of engineers
  • Increased KPI performance

During the contract, through embracing technology such as video analytics, ANPR and remote access solutions, we have able to reduce the guarding resource and cost by 40%.

More information

  • In 2012, we embarked on a synergies project to radically transform the way that security services operated cross the Argos depot network. We considered new ways to reduce risk and cost whilst enhancing security provision.
  • Following the merger with Sainsbury’s (also a major VSG client), we have been able to create even more opportunities to support the wider business.

Read next

See Resource Archive