Why it’s time to retire the title ‘receptionist’

When I say ‘receptionist,’ what do you picture? Probably a desk. A phone. A smile. But that’s only a fraction of the story. With the push for cost savings and greater efficiency, today’s guest…

Did you know actors can help guest services delight and inspire?

Learn how unique training methods create exceptional guest services. Expectations are rising across the board. Your colleagues are demanding friendly, functional and productive spaces to work in. And visitors are seeking memorable experiences. You…

Are you guarding against corporate catfish?

Threats to the organisation’s CEO are coming thick and fast. A shadowy group of ‘activists’ is plotting to compromise digital security and threatening a violent attack, with a warning to be careful outside the…

Phoenix embraces an IFM partnership with Mitie

Mitie has been growing a partnership across cleaning, maintenance, security and more with the UK’s largest savings and retirement business.

Confronting the data centre controversy

I’m going to be honest. I love data centres. I’ve worked closely with multiple operators for the past decade and I have never tired of the futuristic environment. It looks like you’ve taken a…

Case study: Mitie delivers a circular economy lighting scheme to revamp an Edinburgh landmark

Mitie led the renovation project to upgrade the internal lighting at The Mound historic building in Scotland for Lloyds Banking Group.

The Science of Service Podcast: The office is dead… Long live the office!

As we head towards summer 2024, it’s easy to forget just how different work life was during the pandemic. For those fortunate enough not to have been permanently affected by Covid-19, the sequence of…

Mitie showcases technology at the Facilities Transformation Hub

Mitie has unveiled its Transformation Hub which demonstrates the cutting-edge technology it is using to drive Facilities Transformation. Based in its London headquarters in The Shard, the Hub showcases Mitie’s investment in the latest…