Net Zero Navigator 2023 How can you be sure your organisation doesn’t fall behind in the race to net zero? Read Mitie’s expert decarbonisation predictions for insights to the hottest topics for the year ahead. Discover more The Science of Service® How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management. Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service. Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you. Get ready to experience the exceptional every day, with the Science of Service.This is just the start. Discover Facilities Transformation How can FM leaders face the challenging headwinds of today’s business world head-on? Find out in Mitie’s new white paper. Read now The Science of Service Story Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers. Read the Story The Impact of the Science of Service Every organisation is constantly reacting to change and adapting to new ambitions. We create solutions that help organisations to achieve their goals and experience positive, long-lasting outcomes. Below, you can see how the Science of Service® makes an impact, along with real-world examples of how we deliver for our clients. Click and explore each of the Science of Service key areas. Managing Risk and Maximising ProductivityEnhancing Workspaces and Customer ExperiencesCreating Healthier and more Hygienic SpacesProtecting People, Property, and AssetsAccelerating the Path to Net Zero Managing Risk and Maximising Productivity Many organisations are now feeling the pressure to improve productivity and de-risk their operations. To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages. Find out more Close Enhancing Workspaces and Customer Experiences Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus. The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor. Find out more Close Creating Healthier and more Hygienic Spaces Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness. We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs. Find out more Close Protecting People, Property, and Assets People and sites need vigilant protection from an increasingly complex range of dangers. We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents. Find out more Close Accelerating the Path to Net Zero To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process. They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable. Find out more Close Mitie’s CEO on the Science of Service Discover how the Science of Service® is helping Mitie to re-write the rules of Facilities Management from our CEO Phil Bentley. Find out why it is changing the conversations we are having with our customers from short term savings to long term value. The Science of Service combines innovation and intelligence to deliver real impact for our customers. Welcome to the future of Facilities Management. Lab Articles Article 6 December 2022 Is technology a vital tool in facilities management – or just for fun? What does the future hold for workplace tech? And are innovations and data genuinely improving the lives of the people using their buildings? At the recent exclusive Mitie event ‘Tech: Tools or Toys?’, we… Read More Whitepaper 30 November 2022 Get ready for facilities transformation How can FM leaders face the challenging headwinds of today’s business world head-on? In the Mitie Science of Service® white paper, we set out to highlight the most pressing issues in facilities management, and… Read More Article 4 November 2022 Webinar: Accelerate your pathway to net zero Would you like to find out what leading organisations are doing to accelerate their path to net zero? Is your net zero strategy fully implemented and optimised? Do you want to explore how to… Read More Article 17 October 2022 Webinar: How actionable are your data insights in facilities management? How actionable are data insights in your Facilities Management (FM) world? Do you lack information that is valuable to decision making? Do you collect data from across your estate but struggle to unearth actionable… Read More Press Release 3 October 2022 Mitie hits all annual ESG targets putting it on track to meet 2025 goals 2022 ESG report released detailing how Mitie hit all 13 ESG targets for the year, putting Mitie on track to meet its overall 2025 ESG goals Environmental highlights include saving customers 375,000 tonnes of… Read More Article 31 July 2022 How Mitie uses technology to enhance workplaces Work is a major part of most people’s lives, second only to our families in importance. The quality of our workplace makes a huge difference to our wellbeing and our productivity. So, does your… Read More Article 29 July 2022 Webinar: Are your people thriving with hybrid working? Is your hybrid working strategy fully implemented and optimised? Is your workforce supportive of your approach, and feel that their needs have been addressed? Getting workplaces ready for a safe and productive return of… Read More Article 11 July 2022 The Science of Service in the words of our people What learning is Facilities Management taking from the automotive industry? How is virtual reality equipping our engineers with the knowledge to deliver that all-important first-time fix? And how are Mitie reducing customer alarm incidents… Read More Article 27 June 2022 Can big data fast-track maintenance solutions? Leveraging big data can significantly enhance facilities maintenance and engineering, reducing both time and workforce demands. How does it work? Buildings can produce a continuous stream of data from the components or equipment under… Read More The Science of Service Works Creating huge value for customers across the UK 0 assets monitored daily 0 data points processed daily from 525 sites 0 tonnes CO2 saved and £690k net benefit 0% average energy saving How can we help? If you’re looking for more information on the Science of Service®, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place. Please fill in our short form and a member of our team will be in touch. The Science of Service® is a registered Mitie trademark.