The Science of Service Welcome to the Science of Service Lab. Here, you can discover more about how the Science of Service combines industry-leading innovation and intelligence to create lasting impact. Read the Story Close The Science of Service How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management. Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service. Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you. Get ready to experience the exceptional every day, with the Science of Service.This is just the start. The Science of Service Story Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers. Read the Story The Impact of the Science of Service Every organisation is constantly reacting to change and adapting to new ambitions. We create solutions that help organisations to achieve their goals and experience positive, long-lasting outcomes. Below, you can see how the Science of Service makes an impact, along with real-world examples of how we deliver for our clients. Click and explore each of the Science of Service key areas. Managing Risk and Maximising ProductivityEnhancing Workspaces and Customer ExperiencesCreating Healthier and more Hygienic SpacesProtecting People, Property, and AssetsAccelerating the Path to Net Zero Managing Risk and Maximising Productivity Many organisations are now feeling the pressure to improve productivity and de-risk their operations. To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages. Find out more Close Enhancing Workspaces and Customer Experiences Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus. The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor. Find out more Close Creating Healthier and more Hygienic Spaces Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness. We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs. Find out more Close Protecting People, Property, and Assets People and sites need vigilant protection from an increasingly complex range of dangers. We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents. Find out more Close Accelerating the Path to Net Zero To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process. They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable. Find out more Close Mitie’s CEO on the Science of Service Discover how the Science of Service is helping Mitie to re-write the rules of Facilities Management from our CEO Phil Bentley. Find out why it is changing the conversations we are having with our customers from short term savings to long term value. The Science of Service combines innovation and intelligence to deliver real impact for our customers. Welcome to the future of Facilities Management. Lab Articles Article 29 July 2022 Webinar: Are your people thriving with hybrid working? Is your hybrid working strategy fully implemented and optimised? Is your workforce supportive of your approach, and feel that their needs have been addressed? Getting workplaces ready for a safe and productive return of… Read More Article 11 July 2022 The Science of Service in the words of our people What learning is Facilities Management taking from the automotive industry? How is virtual reality equipping our engineers with the knowledge to deliver that all-important first-time fix? And how are Mitie reducing customer alarm incidents… Read More Article 27 June 2022 Can big data fast-track maintenance solutions? Leveraging big data can significantly enhance facilities maintenance and engineering, reducing both time and workforce demands. How does it work? Buildings can produce a continuous stream of data from the components or equipment under… Read More Article 26 April 2022 Mitie’s Innovation Forum At Mitie, we aim to be at the very forefront of technology, pushing the boundaries of what technology can do to transform our business. We strive to be the industry leader, deploying new and… Read More Article 25 April 2022 5 Questions to ask before starting your IoT/AI project As the UK’s largest facilities management company, Mitie knows a thing or two about buildings and building infrastructure. We know the often significant, sometimes profound, difference an improvement to maintenance regimes, energy consumption, space… Read More Press Release 18 March 2022 Mitie saves 80 tonnes of uniform from landfill with innovative recycling project Mitie saves 80 tonnes of uniform from landfill with innovative recycling project Read More Article 28 February 2022 Better Connected: Embracing data to optimise Real Estate assets In the second of our Better Connected series of articles, which each take a look at the impact of digital transformation on different aspects of facilities management, we turn this time to workplace occupancy… Read More Brochure 22 February 2022 Mitie launches new Cleaning & Hygiene Centre of Excellence Our specialist centre in Birmingham leads a new era in cleaning and hygiene Read More Press Release 20 January 2022 Mitie achieves 30% EV target, three months ahead of schedule With cars, vans, and even gritters, Mitie now has more than 2,000 pure electric vehicles on the road. These vehicles create an annual saving of around 10,000 tonnes of CO2 per year. Read More The Science of Service Works Creating huge value for customers across the UK 0 assets monitored daily 0 data points processed daily from 525 sites 0 tonnes CO2 saved and £690k net benefit 0% average energy saving How can we help? If you’re looking for more information on the Science of Service, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place. Please fill in our short form and a member of our team will be in touch.